Shirley
HORRIBLE TESTOSTERONE DOSES, APPLICATOR and TERRIBLE CUSTOMER SERVICE!
First off... The medical consultation is with a "Fellow NP", not a MD, even though the initial consultation went fine. More importantly is the problem with the prescription dose amounts and dispensary. The testosterone cream applicator is beyond HORRIBLE and a worthless design. The plunger is too loose and leaves most of the cream in the tube if it is not lost by falling out. At a dose of .25 gram, you might actually insert a third of this amount. Whomever designed this applicator is completely incompetent. It will take months if not years of paying this monthly membership and purchasing product to ever see any results from this. Customer Service is beyond HORRIBLE. Calls are routed to a call center in South Africa and you are put on hold for over 30 minutes trying to speak to a medical provider in the USA. VERY DISAPPOINTED!!
Response from Fem ExcelMar 16, 2026
Hi Shirley, Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating. Fem Excel is a provider-led medical program, and consultations are conducted by licensed medical professionals, including nurse practitioners who are trained in hormone therapy and work within physician-supervised clinical protocols. Many patients begin care with these providers as part of their ongoing treatment plan. We’re also sorry to hear about your concerns regarding the applicator and dosing. Medication delivery devices are provided through our pharmacy partners, but if a patient is having difficulty with administration or feels they are not receiving the correct dose, our providers can review the technique, dosage, or discuss alternative options to ensure treatment is working as intended. Regarding support, our goal is always to provide timely and helpful assistance. While some calls may be routed through our support team to ensure members receive help as quickly as possible, patients should always be able to reach the appropriate care team when needed. We would very much like the opportunity to review your account and address the concerns you’ve raised. Please contact our team via 833-625-3392 or message us through your member portal, and we’ll be happy to assist. Thank you for bringing this to our attention. — The Fem Excel Team