sharon A.
This feels like a scam
This feels like a scam. I have not started the program yet because I have received nothing after paying 600+ dollars almost a month ago. It could be great but my patience is wearing thin. They make you pay 29 dollars for overnight shipping and then you wait forever for shipment. Customer service by text seems robo. No help whatsoever.
Response from Fem ExcelNov 3, 2024
Dear Sharon, thank you for bringing this to our attention. We’re genuinely sorry to hear about the delays and the frustration you’ve experienced. This is not the experience we want for our patients, and we understand how important timely service is, especially when starting a new program. While we strive to fulfil orders as quickly as possible, it’s clear that this has not met your expectations, and we are reviewing where improvements can be made. I can see that your order has now been delivered, however, please feel free to reach out to our customer support team on 833-625-3392 or email us at [email protected] if you have any further concerns or questions. Thank you for your patience, and please know we’re committed to making this right for you.


