FellowproductsReviews of fellowproducts.com

I actually really like my two fellow coffee bean containers that have a lid that turns and sucks out the air in the canister. One of my tops stopped indicating when the air was fully removed as the small button became stuck in the downward position at all times. Fellow customer support asked me to provide a bill/ proof of purchase which I then did. They got back to me and said my product was beyond the 30 day warranty period and I could purchase a replacement part. The part is 10.00 but the shipping to me in Canada is an additional 13.00 usd ! Fellow would not wave the shipping. I AM NOT IMPRESSED WITH THE COMPANY OR WITH CUSTOMER SERVICE. I DO NOT RECOMMEND.

I’m on my second EKG Pro kettle. Needlessly complicated. A wifi connected kettle? All it needs to do is heat the water and hold the temp. I had an Oxo kettle that did that just fine, and much cheaper. The replacement kettle refuses to connect to my wifi, the timer function works intermittently, and the temperature fluctuates. My opinion? A waste of money.

My fellow stagg no longer works. Died in under 3 years

i have a Fellow Ode 2 grinder that jams and requires me to wack it hard every time it is used to unjam it REALLY?? ON A ALMOST $400 MACHINE?? I also have a fellow coffee air tight storage container that does not stay airtight, and coffee mug that does not keep coffee hot. Fellow products are great looking..but the suck at function!

Very poor customer service. A $200 white kettle was purchased only 4 months ago. The lid has already turned yellow but Fellows comment is that it is something ‘to be expected with white products’. The product still is in warranty but it looks like a warranty is worthless from this company.

Fellow shipped a grinder via GLS. Prior to arrival in my city, GLS marked it "shipment damaged" and "failure". They delivered it anyway; the box pierced through to inner cartons. "Customer support" means sending emails into the ether and then get a link to re-explain yourself in an RMA form. You print the label at your own expense. I dropped off the damaged grinder to UPS on December 8. Rather than ship a replacement, non-damaged item, they simply gave me a store credit to self-serve. But, since I purchased using a friends referral code, and that's one-time only, I couldn't re-buy the item at the original price. I emailed "support" immediately. On Dec 10, Fellows says "Rest assured we are on top of this for you". It is Dec 14 and there is no response. What's so difficult here? Your own shipper marked the item as damaged! I guess pre-damaged items by your shipper are within brand spec? You charge a premium for your products. Hire one more support person. Your company clearly can't keep up with its own sales volume. You've managed to turn a referral code into a liability.

Ordered the product, and never arrived. After countless emails, they keep saying it will arrive in a day or two, but it has now been 2 months. Would not order from their website.

Cups say they are 'dishwasher safe'. I washed in the dishwasher and the copper faded. Customer service said that this was normal and they recommend hand wash only. "Unfortunately there is nothing we can do as there is a 30 day warranty." Would not recommend purchasing their product.