FellowproductsReviews of fellowproducts.com

I bought an Ode grinder in May 2022. Two years later, it started shaking uncontrollably towards the end of the grinding process, and the grind it produced looked like it came straight out of a wood chipper. Customer service was useless, commenting on a photo of the grind on the finest setting that “oh yeah that looks right” and in the same email “it looks coarse”. Yes, it looks coarse because it’s not working anymore. After the agent acknowledged that there was a problem indeed, I was told nothing could be done. The ridiculousness of the exchange culminated in the agent advising me to “mist my beans” before I grind them. When I pointed out that it is unacceptable for a product that price to last such a short time without the option to repair, buy a spare part or even get a discount to replace the product, I was offered a 15% discount (like 15% is supposed to change my mind about buying from them again). Needless to say, the discount will never be used, I will never purchase from this company again and I would advise you to find a more reputable brand to buy from as well.

I was not going to leave a review because I didn't receive the kettle...but since Fellow is so adamant and keeps asking me to leave one, here is it. I ordered this 1 month before Mother's Day, I know it can take a few weeks but figured I would be OK. I followed up when it had been longer and got this, "A number of shipments, including yours, were unfortunately held up at customs. The good news is that your package was just released yesterday, and tracking should update within the next 48–72 hours." they also said, "o make up for the experience, I’d also love to offer you a $30 credit through Fellow Drops." No one drinks coffee so I ignored the email since things happen...days pass and still not movement on my kettle. I asked for a credit of $30 at this point for something I can use. I figured I can get a nice mug for my mum to go with the kettle. They offered a % off the mug which was a $9 savings but then I still end up out $42.95 because then you also have an additional $6 in shipping costs...so essentially, I will be giving Fellow more money....as a thank you for ruining MY order. The more I think about it, it's shameful. They missed the mark on getting me the Mother's Day gift in time, but instead of being proactive I had to reach out for an update, and then the apology 'offer' provided is to get me to spend more. This is not the customer service I have come to know from Fellow. This is the 3rd kettle ordered since they came on the scene. I got the first one before getting married and then ordered 2 more for gifts for other friends and family. This one for my mum was my 4th kettle. I never understand how companies apologize by asking you to spend more. How about giving a partial refund on the on the actual product you goofed on, or chucking in a freebie? Instead, I get a discount on a future item...the only winner then is Fellow not ME. How does that make ME feel any better? Needless to say, I asked to cancel, was informed I would need to pay $15 for return shipping since it has shipped. Clearly that was not going to happen, luckily, they provided the return label, when it FINALLY arrived, I slapped it on and sent it back unopened. In the end I saved $$$ and got my mum a similar kettle off Amazon and she's just as happy.

I’ve purchased the Fellow Opus grinder and had been using it for couple of months. To start, the quality of the grind is really nice, there is a wide grind range and the particles of coffee are more or less the exact same size every time. However, Fellow advertised this product with : “Magnetic catch cup, Low grind retention” “Opus’s direct drop-down design from load bin to catch radically reduces grind retention, while the anti-static technology and spouted catch eradicate mess.” "Anti-Static Technology - Keeps your countertop (and morning) mess free." The grind retention is significant, around 0.2-0.5 g when grinding 18g of coffee. You have to smack the grinder an turn it off and on a couple of times to get the coffee off. Not a pleasant experience. The grinder is messy as hell, there is static everywhere unless you clean it after every couple of uses. I clear mine at least three times per week, as if I don’t, my entire kitchen is covered with static. Completely contradictory to what was advertised. I have contacted their support about it and they basically said that this is expected LOL, and advised me to clean the grinder often, tap the lid of the grinder and wet the beans(which does not help much). They allegedly cant refund me the money as the product was purchased on Amazon. The grind quality is the only advantage this grinder has, but if you care about your kitchen being clean and don’t want to wipe the grinder every single dat, better stick to Wilfa or Bartaza, as Fellow sucks.

Do not buy any products from them they are scammers i bought a machine off them in december its now february i didnt like the coffee machine it has no good features so i returned the items back to them and they provided me return labels i shipped it back out to them and they told me it would take 3-5 business days to get refunded im like alright thats normal than they told me they got wait for there warehouse to check it out and to give them till end the day so i waited for a response back i emailed them next day and they didnt respond to me at all now its been a 3 months and i still havent received my money back do not buy from them go on amazon and buy a coffee machine even temu has better quality machines with feautures on em and for half the money and funniest part is temu has better customer service than them they been ignoring me completely ima be making a fcc and bcc report on this company needs to shut down SCAMMERSSSSSSSSSSSSSSSSSSSSSSSSSS

How can i give 0 stars i got there coffee machine and grinder $528 for one of the worst machines i ever owner it has 0 good features and worst off all is returned the items back to them they told me they gonna process me the refund its bout to be 2 months now they havent processed anything saying we have to look for the items how is that my fault i did my part and sent it back to them with the return shipping labels they provided i am disgusted by this companies actions and i will be reporting them to BBC my hard earned money gone just like that to this company needs to get shutdown and i will do everything in my power to bring it down by getting new customers aware of there scamm horrible scheme they got going on STAYYY FARR AWAYY FROM THEMM A TEMU COFFEE MACHINE IS BETTER THAN THERES

Dont spend your money here. They look nice but as many have said, quality is awful. They sent me three replacements and ALL of them rusted inside after a week or so. Not well made and not safe! They also wont refund me because I purchased it at another retailer. However they just kept sending me replacements, wasting time and ultimately making it so I cant return it.

I expected better from a company like Fellow, but their customer service has been a complete disappointment. My Ode grinder, which was gifted to me, emits an annoying DC hum—not something you’d expect from a high-end product. When I reached out, hoping they’d stand behind their craftsmanship, I got excuses instead of solutions. Because the grinder wasn’t bought directly from Fellow or within the U.S., they refused to offer a repair, replacement, or inspection. They even called the noise “normal,” despite it clearly not being present in all units. Their grand solution? A measly 10% discount on my next purchase. Why would I ever buy another Fellow product after this? Fellow’s unwillingness to take responsibility as the manufacturer, even for a gifted product, is unacceptable. If you’re considering their products, know that if anything goes wrong, you may be on your own. For a brand that charges premium prices, their support is shockingly bad.

I received a Fellow kettle as a gift. The surface flaked badly. I sent a note to customer service and provided both serial number and photos. Customer service said they could not help since I did not have proof of purchase. Serious fail.