felixandfetch.comReviews of felixandfetch.com

I like the product, the problem is with acually GETTING the product. I was on subscription, for some reason, stopped getting it. I tried just ordering without subscription, still having trouble.

Love the products. Problem is that I have far too many in the pantry because the website is so difficult to navigate. I have two subscriptions. Have no idea why. I only wanted 1. Both unnecessary since my dog passed away. Can't find how to cancel on the website, so I have to keep skipping orders until I get notices that my order is on the way.

Still Waiting for my product.

I would be very careful ordering from this company & especially avoid their product 'subscriptions'. The products are good, yes. But there is no way to contact them in a timely manner: no phone number, no chat, emails do not get returned for days. I had to put my doggy down and in my grief remembered to stop my recurring order with F&F. But the website was malfunctioning and would not let me sign into my account. When I tried to reset my password I got a notice 'we have no account with that email address'. But, yes, they did, and the very next day they sent me email notice of a new charge to my account. I sent several emails, one from their site which go no response whatsoever. Then one from my account email that got a form response saying it would take them 1-3 days to respond. Now I am being charged an overdraft fee. Still no response. Be very suspicious. There is no customer service to speak of and apparently, no website maintenance.

Stop sending me Felix

Today I received 5 of the same emails. I had signed up for subscribe and save products and never received the subscribed products; it's possible I had cancelled, but I don't think so. The water that's supposed to get rid of tarter is a joke. Not sure I believe in these products but still give some a try. Also, I'm not your marketer and hate giving reviews.

I have a lab terrier mix that has too much energy. I purchased this with the hopes to calm him by at least 30%. It’s not. I’ve been giving it to him every day since the first shipment. We are on our third bottle. I just hope we see results soon.

I have used 5 bottles of your product and dog's teeth are still bad and he still has very bad breath. Everything is not for every dog!