FEATUREReviews of feature.com

Ich habe am 12.11.2024 ein Sweater bestellt. Da ich kein stress hatte war ich entspannt und dachte mir nichts dabei, doch nach mehr als 1 monat fand ich es komisch dass immer nochnichts ankam. Nachdem ich ein Mail gschrieben habe um zu fragen wo entlich mein Packet ist wollten sie meine Bestellungsnr. Nach 1Woch bekam ich eine Rückmeldung dass das Packet schon zurück gesendet wurde und auch die Erstattung schon betätigt wurde, jedoch habe ich kein Geld bis jetzt bekommen und frage mich öb ich das Geld bekomme, und wer für die 20€ versand aufkommen muss da es offensichtlich nicht mein fehler war. Sehr wütend und entäust. NICHT ZU EMPFEHLEN.

Rude customer service. Policies are not clearly disclosed during checkout. I've never heard of a sneaker retailer that doesn't accept returns, lol.

The company will accept an order then cancel it for no reason. There's no point in ordering through this site

I paid $30 for UPS next-business-day option on a $1600 item I ordered. Due to the short distance, they deliberately shipped it via the cheaper UPS Ground option (knowing full well it would still arrive the next day) just to pocket the $18 difference. Worse, the package was carelessly thrown in front of my door with no signature required. For an item this expensive, you’d expect expedited and secured delivery by default. Well, Think again! When I kindly requested a refund for the upcharge, Kiana (good luck getting her to help) repeatedly denied & dismissed it, saying it didn’t matter as long as the package arrived on time—ignoring that Ground would have done the same. This blatantly violates FTC regulations on deceptive practices (16 CFR § 238.2), which prohibit misrepresenting paid services. I’ve already filed a claim with my credit card company, and for the $18 they unfairly kept on a $1600 purchase, I’ll ensure others know about this shady behavior. Manipulating shipping options and cutting corners will cost them far more in lost customers.

Terrible customer service. Order was done by mistake by my 2 year old son. Emailed immediately after order and they said there was nothing that could be done because the order had been fulfilled but the status didn’t say fulfilled til 5 hours later. I have told my friends about the website because of a positive experience before. But this was bad would never order again and I have told my network of people to stay far far away. I am also disputing the charge on my credit card.

I've been waiting for a package from a Feature order for a few days, which can't be delivered because the customs information wasn't filled in correctly. I paid an exorbitant fee to avoid this problem when the package arrives in my country. Feature doesn't do its job properly, and you pay huge fees to have your parcel held up by customs. I emailed Feature customer service and got no response! Now I have no idea when I will receive my order or if I will ever receive it. This site is to be avoided! 11/15/2024 Update : After more than 8 days, I still haven't received a resolution to my problem with Feature and I haven't received my item, so I've opened a dispute with Paypal for a refund. This site is a disgrace!

I ordered some shoes I was really fond of and was looking for. After making the purchase, I received a message saying my order was canceled. With no explanation as to why. I contacted support and they said it was canceled because of the fraud department. They instructed me to try again. And of course, when I did, it was already sold out. Such bad website and practice. Would not recommend

THIS COMPANY DOES NOT LET YOU RETURN ITEMS THAT DONT FIT. SAVE YOURSELF THE TROUBLE AND GO TO ANOTHER COMPANY.