FEATUREReviews of feature.com

1 star my package still isn’t here

I ordered a pair of shoes and didn't realize they were women's after reaching out to the company they told me that they couldn't refund my money at the the time and that it's my fault cause it clearly stated womens shoes I will never purchase from them again and I'm deleting the app too I literally reached out to them within minutes of buying them too 🙃 whatever

Terrible customer service. They don't like to make exceptions of even attempt to work with customers. The website doesn't make final sale items clear. Some sale items are returnable and some aren't. So how are we supposed to know what to do when it comes to returns? When attempting to find a common ground, they don't budge. They obviously don't care about customer service. I'm never buying anything from here.

I ordered shoes and they sent me the wrong size and customer service is hard to contact

Do not order from this company they are deceitful and will give you the complete run around! I wish i had the reviews before ordering from here but I did not so I how this helps someone thinking about buying from them. They will not give you your money back only store credit, that's if you actually get your product, they do false advertising. It says on their site if you order within 22hrs you will receive your order in 2 days, well that's not the case at all. That's only if you chose expedited shipping and pay more. I ordered a jacket for my daughter thinking I would get in a few days as they advertised only to find out after I ordered it that it was going to take 5to7 business days to get it. I tried to cancel my order within minutes of ordering it for them to tell me it has been shipped. It was not shipped, it was not anything! They are ridiculously deceitful and corrupt! Fortunately I took screen shots of everything and I plan on taking this to the end. Always cover yourself but read reviews before ordering to save yourself the disappointment and frustration from places like this!

Order was not received

Ordered sneakers over 2 months ago! Never received. I cannot even track them because their tracking system is an app called SHOP. SHOP is just as horrible as Feature. Will never purchase from this site again. VERY UNPROFESSIONAL. I would rather pay triple the price to a reputable company than deal with Feature. They'll be out of business very soon.

Nice selection but there’s no communication with customers. I ordered shoes and didn’t get an order confirmation until 4 days later. After about 5 days the shoes finally shipped but the tracking number doesn’t work and I can’t see where the shoes are.