FEATUREReviews of feature.com

I wanted to return an Adidas Originals that I bought from them. They don't give you a refund. They give you a voucher for their store. Customer service is very unprofessional.

Do not purchase from them! I repeat do not purchase from Feature. Their customer service is non-existent. I reached out for several days regarding my order and the only time I received a response was on the 3rd day when I asked for a refund. Which they said they can’t do. I paid extra for expedited shipping and I never received my item and they’re trying to blame it on USPS when the tracking number says a label was created. No package was received by USPS. Their business practices are trash!

I placed an order with a credit with my old address, with specific details to deliver to my new address (in another state). They disregarded this information, ignored my pleas to change address (and tax, which was considerably less). I then reached out again, and they said they could do nothing to change delivery address and tax. WHY? It was within minutes of placing my order. Unacceptable. I will never, ever order from this crap company again.

bad customer service no returns no exchange telling me product is on final say when it was not

my sneaker box arrived all crushed while the delivery box was perfectly intact, meaning they shipped the sneakers in bad condition. the shoes were a little beat up with creases and scuff marks. i wanted a full refund, but all feature offered me was a 10% discount.

No exchange policy for “fear of god essential” there was no indication stating that there is no exchange or no store credit for this specific brand. Purchased the hoodie online. Went to store to try exchange the size. Then was told feature does not do exchanges or store credit for “essential products”.

My package never reached I spent 600 on a sweater had to wait 30 days for a refund

Garbage. They sent me a beat up Alyx bracelet and copped mad attitude about it instead of wanting to assist in finding a resolution. I’ll likely have to file a chargeback. Avoid.