FEATUREReviews of feature.com

Purchased 2 items on Black Friday. After 3 weeks they shipped 1 item and a week later they made the refund for the item. Not a serious webstore. DON’T BUY IN FEATURE!!!

cannot get a return authorization to return and credit for the boots i received.....too small & quality poor. 2nd request....UGH !!!!!!

Like everyone else.... No response and no shipment! Purchased on line Dec 2 and still waiting. Calling credit card company to stop payment and reporting to BBB! This is really terrible.... I shop in their stores when in Vegas but will stay clear of them.

Very frustrated with their costumer service! Ordered last Dec 4,2022 and guess what up until today no shipping information received from them. All they do is to send you a reply template saying how sorry they are with the delays due to recent sale event blah blah! Totally BS and unprofessional doing business! Took your money in one snap then left you hanging in the air with your order! Orders was supposed to be a christmas gifts!

Terrible Company To Deal With I placed an order and have not received my shipping confirmation as of yet. I paid for 2 day delivery. I have reached out to them both via telephone (no answer), email (no response). I wish I had looked this company up prior to hitting the button. They would have never gotten my business. I don’t play when it come to my granddaughter. Either the item be at my door tomorrow or my credit card company will cancel my order or not get paid. Don’t Fraud Your Customers. If You Don’t Have The Merchandise Take It Off The Site.

How are these guys still in business? I purchased $900 worth of clothing over three weeks ago to wear on my families winter vacation. We're halfway through our trip already, and their shipping tracking information shows that it still hasn't even shipped out LOL! This is a domestic company located in the US and yet still ships slower than things I've bought from London. I contacted them three times already, and all you get is a generic "we're working on it" automated reply. The only way to get their attention is if you file a claim with the credit card company that you purchased through. Paypal also does a good job if you happen to have used them for the purchase. Don't fall for their IG/FB ads like I did. The items never ship. This is my first and last time purchasing from them.

Customer service and communication is non-existent. Tried emailing multiple times to inquire about my order/shipping status, received no reply at all. Tried their chat feature and got the same result - nothing. They charged my card immediately after my order was confirmed, but then left me wondering for weeks if I'd even receive my order. HORRIBLE EXPERIENCE, DEFINITELY WOULD NOT RECOMMEND TO ANYONE

Placed order on 11/24. Been emailing support for an update on purchase, requesting a tracking # or something, no response. They’re literally not responding to emails. Place an additional order shortly after. Again, no updates, so submitted another ticket.. no update to email but tracking info miraculously appears for second order (1 item), but nothing on initial inquiry of first order (5 items). Second order falls outside of the guaranteed delivery window (as advertised on their site), just like the first order. My email requested at least a refund on shipping costs since it wasn’t honored. Still no answer. Two days ago, I contacted my bank and submitted a claim. Yesterday received a general message from Feature, not to any of my tickets but one stating the following: “We have canceled your order due to charge back for "product not received" on the order that was set to deliver on Dec 14th. Thanks!” How was this set to deliver on 12/14/22, yet no tracking/update info was ever sent to me?? Horrible customer service. Advice to anyone reading this: 1. Don’t order from them. 2. File a claim with your bank, they’ll get your money back and not that BS store credit that you’ll surely NOT want. Do your research on “Chargebacks vs. refunds”. They’re NOT the same. You’ll see why it’s in a merchant’s BEST interest to avoid a chargeback claim from your bank.