FEATUREReviews of feature.com

Payed for 2 day delivery package took a week

Really misleading return policy. There is a statement that says all purchases made within 16 days are eligible for returns. You have to scroll through a bunch of text after that to find out anything on sale is not eligible for return. It’s also a terrible policy for an online shoe retailer to not allow for returns. People obviously need to make sure their shoes fit. I asked to speak with a supervisor at customer service and was refused. The rep (Kiana) just kept telling me that it is my responsibility to be fully aware of the return policy. The problem is that the return policy is written in a misleading way. Terrible policy and abhorrent customer service. I’ll be reporting this to the Better Business Bureau and spreading the word in other ways. I’ll never order from Feature again. Buyer Beware!!!

I’ve continuously asked to cancel my order Customer service sucks

Rip off company The size order was wrong and the website said an in store credit would be issued. Now they are saying "The items you purchased may have been a final sale, promotional item or considered limited or special release aren't refundable" That was not stated anywhere on the item that I purchased. They probably aren't even real Jordans. PayPal has been notified and next it will be my bank if PayPal can't fix this. Stay away from them.

I ordered a pair of sneakers and realized 6 hours later that I ordered the incorrect size. I emailed them as soon as I realized the error and heard nothing back. As soon as I reached out to support on their actual page, I am told because they are on clearance, I cannot return them. This is a poor way of doing business if you expect repeat customers.

I ordered two Fear of God hoodies February 8th, was randomly refunded March 2nd for the hoodie with no notice. Never received any shipping info at all. The other hoodie JUST shipped an entire 5 weeks later. Terrible terrible company. Lied about my order multiple times saying the items were processing to be shipped. I would recommend literally no one order anything from this website, you will receive the items whenever they feel like sending them. Not within the 2-3 days the site claims. Also ordered the same hoodie I never received from pacsun March 7th and got it March 15th so do not let them tell you product is in such high demand that shipping is delayed, if they wanted to get your PAID FOR items to you they simply would in the time they promise.

I placed an order on 2/25 with next day air shipping. I wanted the item for an upcoming trip, therefore, I needed it by 3/02. I should have received the item by 2/28, 3/01 at the latest. I spoke with UPS on 3/01 and was informed if I hold the item for pickup I could get on 3/02. I went to UPS on 3/02 not a package in sight, I was advised to submit a lost claim which I did. Fast forward to today, 3/14 the package is finally ready for pickup. I no longer want the item because I purchased it elsewhere, not only did I place this order after, but I received it sooner! Now I’m outside of the 16 day return period and a Feature representative is telling me my it’s my fault delivery was delayed because I elected to change my method of delivery. Do you work for Feature or UPS!? This company is complete and utter trash!! I wish I would have done more research before. I will not be patronizing this sorry excuse of a business ever again in life. The return policy sucks and they have the audacity to only offer store credit. What type of e-commerce site enforces a 16 day return policy from date of order especially in present times with supply chains in shambles, the return window should begin on date of delivery. Also, I do not like dealing with a company that I cannot contact via phone or chat. I can only reach someone via e-mail that within itself is ridiculous!

Shouldn't take a week to get a package after it has been shipped.