FEATUREReviews of feature.com

I like that you do raffles in-house instead of through an outside company but you should offer the option to withdraw my raffle entry.

Shipping takes a long time compared to other retail stores.

Too expensive, better deals

I didn’t really feel all in all acknowledged by the staff. Altogether I counted 6 employees and only 2 of them provided an exceptional experience. I do plan on continuing business but I am disappointed with my experience as the Wynn location was always filled with great encounters compared to the Chinatown location.

I think the shipping options are misleading. I paid for 2 day shipping and my package came 14 days later. When I asked feature who was going to reimburse me, they told me there was nothing they could do and I needed to contact the shipping company. I did that and the USPS said they don’t guarantee 2 day shipping. Feature should reconcile this. I’d also like to note that when I did reach out to feature they told me there is nothing they could do about it. The response they provided says to reach out and I have done that twice.

I placed and online order on 9/24, although the website says orders are processed and shipped within two business days, nothing yet on my order and no customer service phone number. I have emailed and I did get a reply that says to wait for an email that says my order has been shipped…I’ve already been waiting for that email for over two weeks. The only reason I’m giving 3 stars is because I ordered something else after and that order was shipped within two days. I’d like a refund for the first order though

Received my order, however, these were gift for my grandson’s birthday so he didn’t get them until last week. Didn’t realize the lace ups don’t go all the way up and for a 6 year old this is tough for them to keep on. Didn’t even think to check the return policy but it’s only something like 15 days! Most have a 30 day! Have emailed to ask for an exception as that is how most companies that give good customer service would do, or even an exchange, no email response whatsoever! I’ll wait a few days and then I’ll add my google reviews and advise never to buy for this company again!

Box was damaged, shoe has a few factory issues with staining. Not features full fault, just not a 100% great.