Gerardo L.
Shady business
Shady business, I won a raffle for some shoes, they charged me, they said they would ship between 4-5 business days, they didn’t. I opened 3 tickets asking about where my shoes were, their response was that they were experiencing delays and it will take up to 10-14 business days to get my shoes, and they wouldn’t let me cancel because of their policies. I more than 3 weeks since I was charged by them and today I got an email saying that my order is canceled, just like that. What really pisses me of is the fact that the shoes that I won in their “SCAM” raffle, I also won them in another store but since I was charged by Feature I decided not to go get them at the other store. Now after of 3 weeks I have no shoes and they still have my money. Super shady store, bottom line DONT do any or their raffles, don’t do business with such a shady store.
Response from FEATUREAug 18, 2023
I apologize for the miscommunication and the delay, an associate approved your cancel order request and refunded you for the complete order. We do apologize for the inconvenience.