FEATUREReviews of feature.com

I would give 0 if I could. The only way to contact them is through email and they do not respond to you. I only have been able to get in contact with them through chat box but that option isn't open right now. I ordered an Essential jogger pants and shirt for my daughter for Christmas. I received item today it's way too big I went to fill in an order return and the clothing I just bought is not eligible? How is it not eligible the items weren't on sale it wasn't on clearance special release nothing that's in the return policy. I can not stress this enough DO NOT ORDER FROM THEM.

Do not buy from this company, there return policies are awful, there’s so much fine print about returns. I made the mistake to buy a sweatshirt that was to small and because it was on sale there is no exchanging no returns, I’m out $153, I have a sweatshirt I can’t wear, I would be ok if I had to pay for shipping return, but was notified by them by email there’s nothing they can do for me.

This place absolutely sucks. Customer service is garbage. Placed an order almost two weeks ago and still not shipped. Absolute scam of a company. Will be proceeding further and escalating this to the appropriate agencies since they have no interest in helping. Absolutely despicable.

I normally never have any issues with this website but I recently entered a draw for a Pair of sneakers in which it ended up charging me 4xs for the sneakers and now saying I can’t return or cancel any of the orders. Horrible ! What am I going to do with 4 of the same pair of sneakers ?

Will send you dirty, torn, dented, marked up merchandise and then force you to take 10% refund to get you to keep items. Customer service is atrocious.

Super stressful for the holidays! Ordered a shirt for cyber monday with the deal and they waited until their deal ended to refund the shirt and say they didn’t have it! Now I have to pay full price for a gift for someone!!! Awful.

I ordered essential hoodies and joggers from this place on Nov 1. Here it is Nov 17th and i still haven’t received a tracking number or anything i emailed them and first they said sorry for delays because of the sale it could take longer i email back again for my money they said they could not do a cancellation due to the order being processed in the system now i have to hassle for my money back and try to stop my payment i will never order from this site every again this site is a joke

I ordered a pair of Dunks from Feature last month, they took $136.55 from my account on October 26th, but I still have not received my shoes. They emailed me that they are backed up because of a lot of sales and don’t know when I will get my shoes. I asked for a refund and was told that I can not get one. THIS IS REALLY BAD BUSINESS, and I will never deal with them again!!! I filed a dispute with my bank, PNC, but they told me that it could take 90 days.Thank you for social media! I can post this everyday to warn other people about Feature.com and PNC banking!