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Worst Customer Service Ever - Do Not Order!!!
I placed an order for four t-shirts and paid $61 for overnight shipping on Friday, March 22, 2024. The Feature website stated, "Guaranteed Delivery by March 25, 2024." THE BEST PART IS THAT FOR AN EXTRA FEE I COULD HAVE SELECTED, "SATURDAY DELIVERY." THIS IS AMAZING, THEY SAY IT TAKES UP TO THREE DAYS TO PROCESS AN ORDER, BUT YOU COULD PAY EXTRA ON FRIDAY MORNING FOR SATURDAY DELIVERY. INTERESTING, HOW DOES THAT WORK? Only half of my order was shipped and delivered on March 25, 2024. I e-mailed Customer Service and asked why only half of my order shipped. I explained that delivery was guaranteed by March 25 and therefore I needed the remainder to be cancelled and asked to be refunded the overnight shipping fee, since I am out of the country and no longer need the order. The response was, "Your order has shipped, it can not be cancelled." On Tuesday, March 26, I received a second e-mail informing me that the second half of my order shipped. I again e-mailed customer service, asked why they provided in accurate information on Saturday and asked for my order to be cancelled and my credit card refunded. The response, "Your order has shipped and can not be cancelled." Thank you for the helpful response. You shipped the order three days after I asked for it be cancelled, because you do not offer refunds. Feature is a scam! They are dishonest and unhelpful. I have the e-mail chain to prove it. CUSTOMER SERVICE RESPONDED TO TRUST PILOT BEFORE THEY RESPONDED TO MY E-MAILS. THIS SPEAKS FOR ITSELF AND IS WHY I AM ONE OF MANY NEGATIVE REVIEWS COMMENTING ON YOUR HORRENDOUS SERVICE.
Response from FEATUREMar 28, 2024
Thanks for reaching, Our company policy does states that we do have a 3 day fulfillment time. Order are subjective to take the whole 3 days to fulfill due to allocation time for items. In cases items are delayed it's due to the transfer time from items to come from our store front location. In this specific situation your items were need to be sent over from our store in order to ship out to you. Being that your order was placed close to the weekend it does not account for the weekend dates that are not consider business days for orders to be delivered. The split shipment is due to item fulfillment locations. We were able to fulfill the remaining item from a store that is not located in the same state as our HQ. No extra shipping fees were charge for this order due to split shipment. Being that orders are processed and shipped we are not able to cancel as it is complete. If you have any other questions regarding any policy or the process of your order you may reach out and a representative will love to provide you the desired information. All orders are handled through email or live chat at this time.