FEATUREReviews of feature.com

i am a longtime customer of feature and i recently had a terrible experience , on top of not being able to cancel a order 30 seconds after i ordered it my package was never received and when i reached out to feature for help i got no answers back i was completely ignored and had to contact my bank to get in touch with them and after finally getting a reply from them the problem was never solved , i am never shopping with them again they are a scam

This was my first and last time ever purchasing from them. They will make exchange or return on all items unless them are - Items marked as final sale. - Free gifts or promotional items with retail value. - Items considered limited or special release. When I emailed them they stated the item was final sale. I wasn't able to locate nowhere on page where it said FINAL SALE. They sent me a screenshot and it was all the way at the bottom of the product details basically where no one looks at. But the thing is final sale also means when item is on sale this item wasn't on sale either. If it is truly a final sale that should be right next to the price. I didn't even want my money back I just wanted a smaller size. NEVER AGAIN

This company sold me shoes that were sized wrong and they looked fake and bent up. I finally got a return label that I have to buy and they only offer a gift card, so I have to buy from them again. I've read other reviews that say you have to keep sending shoes back because they are sized wrong. It stresses me out. Dont but from them.

Should be a 0. Ordered 3 shirts and was either sent mislabeled sizes or ones that were made wrong from the factory in Vietnam. They are 4" wider than my other ones. I'm told sales are final. I wasn't given the right size so why do I lose out? If China and Vietnam are sending different sizes labeled XL maybe you should contact them. Do not buy from here. Feature, CS, Kiana a CS rep, and quality control are a joke.

I should’ve read the reviews before buying to this site. I got a medium but way too small for me and tried to exchange it to a different size but they said it’s a final sale. I paid $200 for 3 shirts and they won’t let me exchange to a different size. PLEASE PLEASE GUYS! DONT BUY HERE! POOR CUSTOMER SERVICE!!!

Should be a 0. Ordered 3 shirts and was either sent mislabeled sizes or ones that were made wrong from the factory in Vietnam. They are 4" wider than my other ones. I'm told sales are final. I wasn't given the right size so why do I lose out? If China and Vietnam are sending different sizes labeled XL maybe you should contact them. Do not buy from here. Feature, CS, Kiana a CS rep, and quality control are a joke.

Do not order from this place it’s going on 3 weeks since my order was placed and I still don’t have a tracking number. Horrible customer service, horrible company in a whole do not order from here

No returns or exchanges on nearly all items. Read the "fine print". Be advised.