Faultless CasterReviews of faultlesscaster.com

Great product, super-fast delivery. Definitely ordering again.

I placed an order for casters on 5/2/19. On 5/10 I called to find out when my order would ship. I was told they were waiting for a component to complete the order. I've sent additional emails on 6/25 and 6/29 asking about my order but now I can't get a response. Very disappointed with Faultless Caster.

Excellent service follow up and delivery, the product is also very high quality and perfectly fix my expectations. I will buy again when needed.

Excellent price on the casters we brought, perfect size and the shipping was quick.

The casters were very nice quality and were a good price. However, shipping was very expensive and took a long time to get them.

I wanted some casters that were made in the U.S.A., and I found some from Faultless that would work for me. I built a new cart for my school, and the wheels I put on did not work too well so I bought some from Faultless and they worked like a charm.

Customer service agent over the phone was very nice and helpful with my order though I did have to call back after a few days because I hadn't been sent an invoice/receipt. She remedied that right away. I live in Los Angeles and will be picking my casters up in Irvine (we have porch bandits), my only gripe is that I have to wait TWO weeks (at least) for them to arrive at the Irvine CA location and I could really use them now. It seems in this day and age two weeks is an inordinate time to wait for a delivery.

Not sure what happened, but it seems like my online order was lost. I called about two weeks after I put in my order and, while the person I spoke with on the phone was very nice, she couldn't find any trace of my order and had to investigate further. She said she was going to call me back, with an update but never did. I did, however, receive an order update shortly thereafter via email stating that my order had been shipped via ups and provided a tracking number. Today is a few days after that and I've attempted to use the provided tracking number, however the UPS site notifies me that it is an invalid tracking number. I'll keep trying, but seems like a lot of hassle for a couple casters.