FaucetLine.comReviews of faucetline.com

I ordered what I thought was what I needed (a tub filler valve and trim) from FaucetLine and got an email from them that I needed another part to complete my order. Would have been terrible to get my order and be missing what I needed. I contacted them and they updated my order with the correct parts and gave me a nice discount off list. THank you FaucetLine!!

We could not be happier with FaucetLine. We could not have asked for a better buying experience. Our (back ordered) Apron Front Farm Sink arrived quickly, in perfect condition. FaucetLine kept us informed when our back ordered sink would be in stock and shipped. Our sink delivery was quick and flawless. We are in the process of building a large family home. None of the "big name" home improvement stores could beat FaucetLine's prices. We are a military family and receive a 10% discount at one of these big name home improvement stores, but they still could not beat FaucetLine's price. FaucetLine was literally hundreds of dollars cheaper for the same exact sink! Our sink arrived packed extremely well secure. The sink was padded with extreme care and even was enclosed in a large cloth bag to prevent any smudges or scratching from packing materials. We HIGHLY recommend FaucetLine and will be shopping with them again! Great service and Quality!

Great company. Ultra fast shipping. Most important advantage - prices are significantly lower that all other sellers have for exactly the same items. Not sure how these guy do that but I can't be happier. Was a bit suspicious at first (because of too low prices), but I glad I chose this company. "Too good to be true" saying doesn't work here. Customer support is great too, both phone and email. They replied to my emails within 15 minutes even on Sunday! Highly recommended. A+++

We ordered over $600 in parts from faucetline.com for a home remodel. When there were problems (they created a water hammer) with the parts, they blamed it on the manufacturer. When I pressed them, they told me they couldn't offer me a refund since I had installed the parts. Since it's pretty hard to tell if a plumbing part works without installing that, it seems pretty clear that I'm being ripped off.

I have placed several orders with this company, and sometimes, if the order is shipped on time, I have no issues. However, sometimes they mark the order as shipped, and 4-5 days later there is still no tracking activity. It has happened to me twice already. Then, when you try to call, email, or use their online contact form, no one contacts you back for days. If you call customer service you get a voice mail box, but you can't reach a person even in the middle of the day on a Thursday. In addition, last time this happened, when they eventually got back to me, they said USPS had lost the package, even though there was no tracking activity to show that USPS ever had the package in its possession. This time, I am still waiting to hear back from them, it's been 3 days since I tried to reach them.

This was a great site to order from with competitor pricing. Item artived quickly.

Buyers beware! Do not order from this merchant-- learn from our mistake. 1) We purchased the 2 large orders and the website said it was in stock-- we called the merchant to double check it was in stock before ordering-- we were told yes yes it is in stock 100%. We placed the order online- and then within a day, get a phone call saying "sorry item is on back order!" Very deceitful! By then, our credit cards were charge and there was nothing we can do about the order but to wait. 2) To make things worse-- when the items arrived, they were missing parts!! (2 to be exact)- which made them unusable for installation. It looks like they pretty much got an old perhaps returned product and shipped it to us-- old product- NOT BRAND NEW as advertised! 3) When we called the company to tell them about the missing parts they start screaming at us over the phone-- my contractor was in the room and heard all this-- I am just trying to warn future customers of the dangers of using this company-- Now my whole renovation is delayed for DAYS until I order a new product from another more trustworthy vendor. These people are not trustworthy-- go somewhere else and by an extra 20 dollars for the item you want to buy- it will be worth it in the long run!

I have purchased combo sinks at faucetline.com and got a great support from customer service. They are very professional and delivered my order very quickly. I will recommend this company to my friends.