FaucetLine.comReviews of faucetline.com

Jan 2021 - I sent Faucetline proof that a defective Kingston Brass kitchen faucet was returned back to Kingston Bass as they instructed. Now they are ignoring my emails and refusing to issue a refund. Disgusting Customer Service! They have stolen $150 plus the $20 to return the defective faucet. Your response about me not providing the FedEx Tracking # is another lie! I have the email to prove it.

I ordered a vanity from Faucetline without the sink as my builder told me he would provide the sink. As we got to install in the 8 month home building project, our builder removed the vanity from the packaging and then went to buy sink only to find out, it is a very unique size sink that can only be found at faucetline and one other place that were both sold out. Called them regarding the issue and said even though outside of return time frame they would take if still in original box; however, could not as our builder threw away the box when they were doing the first round of house clean up. I explained the issue to them and then got no response back, no calls or emails back. It is like selling a piece of furniture missing a critical piece to be able to use, useless. I have since packaged it all back up (in a different box) and sent back to them as I can't do anything with. I hope they do the right thing and provide refund. I will continue to dispute as this is just not good business.

WARNING: The customer rep. Just cancelled my order without my permission because he did not like this honest and accurate review. That just proves that this review is valid. Kitchen and Bath Authority just processed my order and shipped the item faucet line wouldn't.. Faucet line operates like a pass through internet ordering site. They don't have inventory. They behave much like expedia or hotwire, for an additional ordering option for actual manufacture vendors. This is not necessarily a bad set up. What make this site so bad is their very poor customer service. They will soon be changing their name as people will get sick of this. Hopefully they will learn under new management.

I ordered a farmhouse sink from Faucetline on Jan 28, 2018, they did e-mail me a day later and told me it was back ordered and it wouldn't be send to me until April 2nd, as my remodel had not started yet I told them that was fine. Then April 2nd come and I hear nothing so I start calling them and they don't answer, I then e-mail them and they did let me know that the sink is in backorder now until April 10th. I then responded to them thanking them for an update but that if they don't get it by the 10th of April to please cancel my order as I am in the middle of my remodel and I need it as soon as possible. I then get an e-mail back cancelling my order. I felt very upset that they didn't ask me they just told me it was cancelled and they took my money in 2 days and they said they have already refunded me my money and 3 days later no money yet. I would definitely not buy from them again.

I bought a lot of product from them, needed to return one UNOPENED item worth $400 and they demanded $117 restocking fee! Multiple interactions with their customer service, with no resolution. Working with my credit card company to do a charge-back. No idea about how to make a happy customer, or that an angry customer isn't worth it... REPLY #1: "Policy" and its execution is absolutely all about Customer Service. Just go ask Zappos.com - pioneers in happy customers.

They advertise Elkay HDDBD33229QB Black double sink for 149.40 + 28.00 ship[ping...everyone else sells it for 219.00 or more. I wrote and specifically asked them if their merchandise is defective or factory seconds...they wrote back and said no. When it arrived the box was in perfect condition, it had styrofoam packing inside. I pulled off the packing & before I even got it out of the box saw the sink is cracked at the front, cracked at the back....the crack practically meets in the middle. There were chips and chunks out of it that were not even in the box so THEY KNEW THEY WERE SENDING DAMAGED MERCHANDISE. I deeply cut my finger on a jagged edge. Then to my horror the address it was shipped from is ***Genco Repair Home Depot 1390 Perry Rd Plainfield, IN 46168-7654....!!!!!!!! This must be where Home Depot damaged and defective returns go !!!!!!!!!!! ( doubt Home Depot knows they are doing this , but I will be checking )

We ordered over $600 in parts from faucetline.com for a home remodel. When there were problems (they created a water hammer) with the parts, they blamed it on the manufacturer. When I pressed them, they told me they couldn't offer me a refund since I had installed the parts. Since it's pretty hard to tell if a plumbing part works without installing that, it seems pretty clear that I'm being ripped off.

I have placed several orders with this company, and sometimes, if the order is shipped on time, I have no issues. However, sometimes they mark the order as shipped, and 4-5 days later there is still no tracking activity. It has happened to me twice already. Then, when you try to call, email, or use their online contact form, no one contacts you back for days. If you call customer service you get a voice mail box, but you can't reach a person even in the middle of the day on a Thursday. In addition, last time this happened, when they eventually got back to me, they said USPS had lost the package, even though there was no tracking activity to show that USPS ever had the package in its possession. This time, I am still waiting to hear back from them, it's been 3 days since I tried to reach them.