Fat Brain ToysReviews of fatbraintoys.com

Bought ferociously cool meat eating plants. Very dissapointed. Followed instructions to a T. Nothing grew. I won't buy from this company again.

I ordered Inchimals as a Christmas gift. The colors on the website appear vivid. They're not. When I called to ask about a return, I was told the smokey film of the package made them appear less colorful and so I opened the package. The colors are still DULL. But now I can't return the item because the package is opened. They said I might qualify for a credit if something is wrong with the product. They Lie. And I don't want a credit. This company DOES NOT HONOR their "100% Satisfaction Guarantee". Scammers!!

STAY FAR AWAY!!!! We ordered multiple Fat Brain toys for our kiddos for Christmas and every single one came with missing pieces and none of them were usable. Talk about a fun Christmas! Unfortunately, Trust Pilot sides with these corporate overlords, and won't allow you to post photos as proof anymore, so I guess you'll just have to take my word for it. If you'd like your kids to actually enjoy their Christmas and not cry for an hour because literally none of their toys can be used- definitely order from this dumpster fire of a company.🙄

Bought a teeter popper for my grand daughter. 2 weeks of use and 2 poppers sheared off!! Despite 9 emails (live in UK so phoning not viable option) no response from the company despite their website saying warranty for 12 months for defective goods. Still trying to get some satisfaction but definitely not optimistic!!! Would NOT buy from again!! Do appreciate things can go wrong but some customer service to sort the problem would have been sufficient!! Thanks Fat Brain- NOT!!!

When placing my order they give specific dates when it will be delivered, not estimates. I paid an extra $45 to have it overnighted by 10:30 am. They didn't ship the toy till the morning it was to be delivered. When I called customer service to get a partial refund on the shipping cost, they basically called me a lier. They said they don't ship past 3 pm on Fridays and not on the weekends and would look into why their page stated the dates that were provided to me...I doubt they will. They wouldn't provide any refund because they still have to eat the cost. But why should I have to eat the cost for their page providing me false info. Just terrible customer service.

Have bought several toys from fatbrain with good results until this last purchase. Ordered the Interactive Human Body, very disappointed. The product they sent me is about half the size of what it look like in the advertisement, must be the miniature version. I thought because of what looked like a reasonable large it would be fun for my grandson, now that I see it, it looks like it will be frustrating.

Horrible customer service! Just got off the phone with Becky the Customer Service Specialist. They apparently don’t what customer service is. I ordered two gifts that were supposed to come yesterday and never arrived. UPS had no further information. I asked to reorder the items and have Fat Brain toys pay to have it here overnight so i would have the gifts on time for a party this weekend and Becky said no. I will never buy from Fat Brain toys again. This is why small businesses go out of business. So disappointed.