Harold
BUYER BEWARE SCAM OPERATION
BUYER BEWARE - SCAM OPERATION! This has been one of the worst online retail experiences ever. I ordered $300 worth of custom shoes for family members for Christmas on 10/20. A day later, I received an email stating that the shoes do not come in a specific sole color (which wasn't applicable to the order). I confirmed this was fine and asked them to proceed with the order. Nothing for months after this. On 12/24, I realized we had not received the order and emailed to request an update. They responded, saying they had sent me a follow-up email after their original, asking about shoelaces. I did not receive this email. I informed them and asked them to let me know the question so I can respond. Nothing. They have ghosted me ever since this. I have sent several emails, but they have not responded once. Learn from my experience and avoid at all costs!
Response from FataseFeb 27, 2026
Hi Harold, We sincerely apologize for the lack of communication and the delay regarding your order for custom shoes. This is absolutely not the service we aim to provide, especially for a holiday gift. We want to resolve this for you immediately. Please contact us directly with your order number. We will prioritize your case to provide an urgent update or a full refund as requested. Thank you for your patience, and we are committed to making this right.



