FASTSIGNS of Orlando-South/Convention CenterReviews of fastsigns.com

Unfortunately, this was one of the most frustrating customer experiences I've had in a long time. The finished graphics themselves are of good quality, which is why this isn't a one-star review. However, the service surrounding the project fell well below what I expected. From the outset I found myself repeatedly chasing updates and responses from multiple members of the team. Communication was inconsistent throughout and issues that should have been straightforward became unnecessarily time-consuming. The installation was then carried out outside the agreed time from our perspective, resulting in our alarm being triggered. This led to an engineer call-out and our police response status being revoked. Whilst I appreciate this wasn't intentional, it created avoidable disruption and costs for our business. Following installation, a key part of the design (our website address) had been cut off. FASTSIGNS maintain this was due to a measurement discrepancy, whereas I believe there were opportunities during installation to achieve a better outcome. Regardless of where responsibility ultimately lies for that element, what disappointed me most was the overall handling of the situation afterwards. An initial gesture of goodwill was offered but was later withdrawn, and rather than feeling that someone was trying to resolve the situation, I felt the conversation gradually became about assigning responsibility. Tom, the Managing Director, did apologise for the communication issues and confirmed these would be addressed internally, which I appreciate. Unfortunately, by that point my confidence had already been lost. Every business occasionally makes mistakes. What customers remember is how those mistakes are handled. Sadly, I didn't feel valued as a customer, and after this experience I won't be using FASTSIGNS again. I can only review my own experience, and on that basis I cannot recommend them.

Constant dialogue and overall a superb layout made! Really happy with the work

I work for the Childhood Cancer Society, a non-profit, and we called last minute to get a standee printed. They worked very hard to get it ready for us by the next day. It was excellent quality and very fairly priced. They were detailed and made sure they got everything correct!

Very quick turnaround and great service. Thank you!

I found this experience very frustrating. The creative design department seems to lack originality. I submitted a image of my book. They only needed to design the right side back door. Nobody told the creatie design department to touch my book image. But he did and the image looks twisted. This is the third vehicle wrap that I had installed by Fastsigns. The first installation was at their Clovis, CA location, and the second was in Fresno, CA. I had the third wrap installed today in Clovis, CA, but I would recommend getting your wrap installed in Fresno instead. The Fresno location handles installations much better. I picked up my van from the Clovis location at 5:15 p.m. on a Friday, and they close at 5:30 p.m. Upon inspection, I noticed a scratch on the right door window. I wasn't very pleased with the installation of my first wrap at the Clovis location either. I'm just relieved that it's finally over, as it has been a nightmare.

I went into my local "Fast Signs " I needed to make a Change to the dates on 3 signs we use every year to promote a community event. The salesperson "Gage" was very nice and he made it sound like Fast Signs could easily print an "overlay " that would cover the old date with a new date for this year. He told me he would have a proof to me in a couple days, max... almost two weeks later I hadn't heard from Gage. So I called him and he apologized saying he had been "busy" He told me he would have the proof the next day. 3 days later I called him and he said he was working on the proof and would have it done right away. Yesterday, I got the "proof" ..It was only a lame screen wich I had to tape on the part of the sign after the "day" part of the sign. They didn't even give me the entire line of print to cover what i needed covered. BUT, They charged me over 75.00 for the poor excuse for an overlay that they did. So, My Original request was lost, My reminder was pushed back and the product was very poor. You advertise about how Fast Signs is the place to go, But for me , it was nothing but very poor service, and a horrible product. I and my related companies will not be returning to this lcation in Florence , KY..( If any )

The communication has been really poor and frustrating. We made our initial inquiry months ago. They sent out somebody who did not correctly understand the brief and after a period of the time received an email with something that was nothing like we’d asked for. We then reached out with multiple phone calls and emails and were ignored. After two months we have decided to go elsewhere however this two months is a wasted time for us where we could’ve been promoting our business with a great sign. Really disappointed.

I have tried to work with FastSigns and have been in communication with Santoie, but she has never replied. I have been waiting for over three weeks to receive a quote for a building sign, but she never bothered to respond.