FastpensReviews of fastpens.com

Response from FastpensAug 19, 2025

We’re truly sorry to hear about your experience. We strive to ensure that proofs accurately reflect the final product, and we regret that this wasn’t the case with your order. Someone from our team will be reaching out to you directly to review this matter and work on a solution. Thank you for bringing it to our attention.

Response from FastpensMar 27, 2025

Thank you for bringing this to our attention. We deeply apologize for the difficulties you’ve experienced and understand your frustration. Your concerns are extremely important to us, and we are committed to resolving this for you quickly and fairly. We sent you a request for your contact information so we can reach out to you directly. Thank you for your feedback, and we appreciate your patience as we work to improve our products and services.

Response from FastpensMar 3, 2025

We’re very sorry to hear about this and understand your frustration. Our team will be reaching out to you shortly to address the problem and make it right. We appreciate you sharing your experience.

Response from FastpensFeb 24, 2025

We’re sorry to hear that you haven’t received your pens yet. We understand how frustrating this must be, and we want to make it right as quickly as possible. Our team will reach out to you shortly so we can assist you in resolving this issue promptly.

Response from FastpensDec 26, 2024

We’re sorry to hear that some of the pens you ordered didn’t work properly. We take this matter seriously and will be reaching out to you shortly to resolve this issue and ensure your satisfaction.

Response from FastpensNov 12, 2024

We're truly sorry to hear about your experience with the final product. We understand how important it is for your designs to be accurately represented. Our team will be reaching out to you to address this and find a satisfactory solution. Thank you for your feedback, we're committed to making this right.

Response from FastpensSep 24, 2024

We sincerely apologize for the delay and the inconvenience, we understand how frustrating it is when an order doesn't arrive on time. Rest assured, our team will be reaching out to you directly to resolve this and make things right. Thank you for your feedback, we will use it to improve our service moving forward.

Response from FastpensOct 17, 2023

Dear Shonta, Thank you for your review. We're currently reviewing the pictures you sent us via email. We will provide you with a resolution shortly. Thank you for your patience!