FastoolNow.comReviews of fastoolnow.com

Response from FastoolNow.comOct 5, 2026

Thanks for the feedback, and we're sorry the order ended up costing more than you expected. Import duties, taxes, and brokerage fees on international shipments are set by the destination country's customs agency and collected by the carrier. We don't set them, collect them, or receive any part of them. We know that's frustrating when the bill shows up at delivery. If you email us with your order number, we'll gladly review what you were charged and see if there's anything we can do to help.

Response from FastoolNow.comOct 1, 2026

Hi John — thank you for the feedback, and I'm sorry we dropped the ball on communication. You're right that you should have heard from us the moment we knew there was a delay. Here's what happened: the remaining 3 bits on your order are on backorder from the manufacturer (Relton), which just gave us an updated ship date of 10/9. That's on them, but keeping you informed was on us, and we didn't. After you reached out, we got the in-stock 3" version of the bit shipped to you same-day, along with 3 additional bits at no charge, so you can finish your project without waiting on the factory. The backordered items will follow as soon as Relton delivers. We appreciate you giving us the chance to make it right. If anything else comes up, call us directly at 888-654-8898 — a real person answers. — Nate, FastoolNow