FastmailReviews of fastmail.com

I dragged my feet on switching from Gmail for years but finally pulled the trigger in the new year - and I regret not doing it sooner. Fastmail has a great feature to facilitate migrations out of Gmail, bringing all your mail, calendars, contacts, and folders (labels) and setting up ongoing sync between them, so you can dip your toes in the water and slowly transition. It's refreshing to have no ads in my mailbox anymore, and I love the integration with 1Password, a service I already used, to create masked emails when signing up for new sites or services that I don't want to give my real email to. What really puts Fastmail over the top, though, is the support. I had a minor issue today when using it and opened a support ticket, only to receive a response with a solution to my issue within 5 minutes.

I had an issue (of my own making) FastMail support responded quickly and worked effortlessly to resolve what turned out to be an issue I created myself! By reimporting a bad link to each new browser and computer I tried!! They kept in constant contact to resolve my issue! And they did it very quickly!! Can't praise the FastMail support team enough! And this was all through the holidays of 2024! They gave me the resolution on New Years Eve of all days!! Thanks you FastMail support team so much!!

As many others have said, Fastmail is a GREAT product and I've been using it for as long as I can remember. I cannot recall having any real problems through all those years but I recently had to upgrade significantly to a new iMac — and there are SO many changes to what I'm used to. Among them was a small problem with my Fastmail email listings which their Support Team dealt with over a weekend — perfectly!

Fastmail is an excellent product with a great way to handle aliases through your own domain. Easy domain setup and fantastic support that is always ready to help. I can only recommend Fastmail.

We all dread a change of ownership but the team at Fastmail taking over Pobox have been human, responsive and love their product. Great and rapid resolution of a problem cause by a Mac OS update. A joy

I contacted Support at Fastmail due to a problem with Outlook not synchronising a renamed folder with Fastmail. While it took a long time to get a clear diagnosis I was very pleased that instead of giving up, the Fastmail team escalated until a very experienced techie diagnosed the issue and suggested a solution for me to implement. This made sense and worked, so my problem is resolved and my most important folder is now syncing properly. I am very pleased with the support from Fastmail, and I am glad I persisted after the initial responses, and provided more information which helped pin down the issue.

Since Fastmail bought Pobox my experience had plummeted from excellent - over many years - to terrible. Hackers have used my email address to send spam, but I'm locked out of the account by Fastmail, so ironically I can't do anything. Some emails sent to me are not being forwarded and I can't see them. The support desk is slow and keeps requiring me to log in to view a ticket, which I'm prevented from doing. I couldn't be more disappointed

As a Fastmail customer I recently used the Fastmail support team to trace an issue related to me not receiving emails from a certain party. The person I dealt with from Fastmail was Maya Lawrence. I thought Maya did a fantastic and timely job in checking out this issue for me. Further, Maya's reply reflected solid intellectual rigour with excellent scope and depth in terms of advice and compared with other so-called agents and consultants was very efficient and didn't resort to jargon like "Thanks for reaching out to us" which drives me crazy. That's why I gave my experience 5 stars in dealing with Fastmail support. Dr Don Stanley