Fenil P.
Extremely disappointing experience – refund request refused despite acknowledged service failures
I had a very disappointing experience with FastApply and its “Apply for Me” service. I subscribed expecting the service to identify suitable jobs and submit applications on my behalf. For more than three weeks, the service repeatedly showed jobs being found, but my dashboard showed 0 applications submitted and 0 credits used. After contacting support, I was initially told that applications had been stuck in a processing queue because of infrastructure issues. I was asked to give the service another week, which I did. Later, the founder, Clinton, acknowledged another significant issue with my account. Because of a bug, although I had selected Research Scientist, Assistant Scientist and Research Assistant, the system had apparently only been searching for Research Scientist for several weeks. He acknowledged that I had therefore seen only a fraction of the available jobs and that this was their fault. I was then offered another free week. However, after already spending weeks dealing with these issues, I decided I no longer wanted to continue and requested a refund. This is where the experience became even more frustrating. I was previously told that if the service was still not delivering after the additional week, my refund would be processed. I gave it the additional time and subsequently requested the refund. The response I eventually received was that FastApply has a no-refund policy because the service had been used. That is extremely frustrating given that FastApply had already acknowledged multiple technical issues affecting the service and had previously indicated that a refund would be available if the additional trial period did not resolve the problem. I understand that no service can guarantee a job, and my complaint isn't about not getting hired. My complaint is about paying for an automated application service that did not function as expected for a significant part of the subscription, having those issues acknowledged by the company, and then having a previously indicated refund refused. I have contacted support multiple times and spent far more time following up than I ever expected to. Based on my experience, I would not recommend paying for the Apply for Me service without carefully considering how the refund process works. I hope FastApply eventually reviews my case fairly and honours the refund commitment that was previously made.