FashionTIYReviews of fashiontiy.com

Response from FashionTIYApr 23, 2021

Sorry for the inconvenience. We have notified the logistics center to check the order shipping records and will reply to you in the FashionTIY app via Online Chat as soon as possible. It should be noted that the warehouse department has processed the refund for you because some products are temporarily out of stock and cannot be shipped. You can check the order details in the FashionTIY app. Thanks for understanding and waiting.

Response from FashionTIYApr 23, 2021

Sorry for the bad experience. Affected by the recent surge in order volume, the processing time of some orders was forced to be extended. At present, the warehouse department is stepping up to optimize the processing process to ensure that all orders are shipped on time. For any questions about the order, please contact us through Online Chat, the customer team will reply to you in time and help you solve all your problems. Thanks for understanding and waiting.

Response from FashionTIYApr 23, 2021

Sorry for the inconvenience. The warehouse department reports that your order will be shipped within 24 hours, and you can track the order in the FashionTIY app. Affected by the recent surge in order volume, the processing time of some orders has been forced to be extended, and the warehouse department is making comprehensive adjustments to optimize the processing process to transport all orders as soon as possible. Thanks for understanding and waiting.

Response from FashionTIYApr 20, 2021

Thank you for your attention. We cannot ask customers to make any reviews on us, just like you. But we hope that you will make an objective review after actually purchasing our products, rather than making an irresponsible review based on guesswork. If you have any questions, please contact us via Online Chat. The customer team will reply to you in time. Thank you.

Response from FashionTIYApr 19, 2021

Sorry for the bad experience. As a factory wholesale platform, due to the large number of orders received every day, the inventory of all products is dynamically changed. For products that are temporarily out of stock and cannot be restored in a short time, the warehouse department will process refunds for customers to ensure that customers’ Benefits are not lost. For the products that were not shipped in your order, the warehouse department has processed the refund for you. Sorry for the inconvenience caused to your business. As our thanks, the warehouse department has provided you with a new free cash coupon so that you can get more discounts on your new orders. Thanks for understanding and waiting.

Response from FashionTIYApr 18, 2021

Sorry for the inconvenience. The warehouse department reports that your second Shipment will be shipped next week. To help you avoid paying customs duties, the warehouse department divides the transportation into two shipments for you, which extends the transportation time of the order to a certain extent. If you have any questions, please contact us in the FashionTIY app via Online Chat. Thanks for understanding and waiting.

Response from FashionTIYApr 18, 2021

Sorry for the inconvenience. If the product is damaged or other quality problems, please contact us via Online Chat in the FashionTIY app and provide clear photos as evidence. After receiving your evidence, the warehouse department will process the refund for you. This is clearly stated in our after-sales service policy. Please don't worry. Thanks for understanding and waiting.

Response from FashionTIYApr 14, 2021

Sorry for the inconvenience. The warehouse department has issued cash coupons for you, please check your account. And you have been listed as a priority customer, your new order will be processed and shipped with priority. Thanks for understanding and waiting.