Sara G.
I ordered 4 pieces of clothing on…
I ordered 4 pieces of clothing on January 23rd and have still not received it. That is 6 whole months! I tried contacting and I wait anywhere from 3 weeks to a month before anyone responds to me. Once I finally do get an answer I'm told it's due to COVID-19. I have ordered other items from other online websites and apps and have recieved those items in a timely manner. Some may have taken a little longer but nothing took 6 months and still waiting. Once I either recieve my items or money back I will be deleting FashionTIY off my phone and will never purchase another thing from this app. Very very dissatisfied and disappointed.
Response from FashionTIYSep 27, 2020
Sorry for the bad experience. Due to the spread of coronavirus, the order processing and shipping time has been longer than usual. In particular, international logistics has been severely affected by the epidemic, major international logistics companies have experienced a serious backlog, causing all packages to have to wait in line for shipping. For example, the delivery time of standard shipping has been extended from the previous 20 days to 50-60 days, and the freight rate has increased by more than 3 times. As our thanks, please contact us to get a free cash coupon, you can use it in new orders. Thank you for your positive feedback and patience.



