FashionTIYReviews of fashiontiy.com

Response from FashionTIYMar 5, 2021

Sorry for the inconvenience. As far as we know, just like your comments to us, Trustpilot is an impartial review site and does not allow self-comment. We also have no right to interfere with the reviews of our customers. Please tell us your order number, we will check the order record and provide you with a satisfactory answer. It should be noted that the current delivery time for priority transportation is 2-6 days, and the delivery time for standard transportation is 15-30 days. Due to the large number of orders received every day, the inventory of all products changes dynamically. Some products are temporarily out of stock and cannot be shipped. In order to ensure that the interests of customers are not lost, the warehouse department will process refunds for unshipped products for customers during package transportation. If you have strict inventory requirements, it is recommended that you contact us via Online Chat in the FashionTIY app to confirm the inventory before paying for the order. Thanks for understanding.

Response from FashionTIYMar 5, 2021

It is recommended that you make a more accurate and reasonable evaluation after the actual purchase on our platform, instead of making random comments. I believe you will change your opinion. Thank you.

Response from FashionTIYFeb 21, 2021

Sorry for the inconvenience. It needs to be explained that our warehouse department is in China, and all products will be shipped from China. Affected by the Chinese New Year holiday, the warehouse department and logistics company resumed work on the 19th. We made a statement in the holiday announcement. All orders are currently being processed intensively and will be shipped one after another starting next week. Orders during the holidays will be processed with the highest priority, and the tracking number will be automatically updated after the package is shipped. As a thank you, the warehouse department will provide you with extra gifts in the package. Thanks for waiting.

Response from FashionTIYJan 30, 2021

Sorry for the inconvenience. As far as we know, just like your comments to us, Trustpilot is an impartial review site and does not allow self-comment. We also have no right to interfere with the reviews of our customers. It should be noted that we are a factory wholesale platform. All products are sold at factory wholesale prices and sold at very low profits to help customers obtain more competitive products. For products of the same quality, our price has obvious advantages. But different customers have different requirements for products, and different prices correspond to different quality. This is clearly stated in our service policy to help customers purchase products better. Restricted by the high cost of international logistics and customs duties, the shipping cost of returns is often ten or even dozens of times higher than the product itself, which is very uneconomical. Therefore, we specifically stated the return and exchange policy in the FAQ to protect the interests of customers. Due to the large number of orders received every day, the inventory of all products changes dynamically. Some products are temporarily out of stock and cannot be shipped. In order to ensure that the interests of customers are not lost, the warehouse department will process refunds for unshipped products for customers during package transportation. If you have strict inventory requirements, it is recommended that you contact us via Online Chat in the FashionTIY app to confirm the inventory before paying for the order. Thanks for understanding.

Response from FashionTIYJan 30, 2021

We have not sent out spam. If information about us affects you, please let us know via email or Online Chat. We will take care to avoid this happening. Thanks for understanding.

Response from FashionTIYJan 2, 2021

Sorry for the inconvenience. It should be noted that all products will be shipped with packaging. The logistics company calculates the shipping cost according to the actual package weight, which is different from the bare weight of the product. If you have any questions about the weight of the package, please contact us via Online Chat in the app. Thank you.

Response from FashionTIYNov 12, 2020

Our warehouse department is in China, and all products will be delivered to you via DHL from China. According to DHL's instructions, your shipping address belongs to a remote area. DHL will require us to pay a remote fee of $24. As a factory wholesale platform, our low profit cannot be borne for you, and we have to close the order for you and give a full refund. You can confirm this issue to DHL. We hope to provide each customer with timely and fast transportation services, but due to the impact of the epidemic, currently only DHL can provide economical and fast transportation services. We are also looking for other suitable logistics service providers to better solve this problem. Hope our reply will help ease your dissatisfaction. Thank you for your understanding.