I saw an ad for a bag and went to buy it as a Mother’s Day present. It then said there was a problem with the transaction after I’d accepted it on my banking app. It then sent another transaction for another for me to accept in my app so I declined. I then got an email from fashion shop.life to say that I’d subscribed- which I never wanted to do. I’m guessing the bag doesn’t even exist and when emailing the company they said I couldn’t have a refund. They’ve now took even more money out 2 days later when I’ve supposedly cancelled the subscription?
Absolute scam and disgusting that they won’t refund my money back
FM
Faagalulu M.
I'm still waiting for a lawnmower l…
I'm still waiting for a lawnmower l ordered according to sale been advised on this site. I got charged for it on the 22 Dec 24. Three days later the 25 dec 24 l was charged $84:55 for membership in which l didn't ask for. I would like to know when lm getting a lawnmower. Please advise.
Update:
I believe the sale promotion re: bunnings canceled the contract with lawnmower company was fake/fraudulent because once l completed the details as required the money was taken out of my account by fashion shop life. [This advertisement/ sale promotion is nowhere to be found. ]
If l couldn't supply with the lawnmower, l request a REFUND of $84:55 membership been deducted by fashionshop life.
Thanks.
Review Update:
Thank you for information now the issue is resolved and awaiting for membership refund.
Thanks.
Response from FashionshopJan 2, 2024
Dear Faagalulu ,
We appreciate your feedback and want to address your concerns promptly.
To assist you further and investigate this matter, could you kindly provide additional details such as the email address associated with your account or any reference number related to the transaction? This information will enable us to look into the issue and offer appropriate assistance.
Please reply with the requested details, and we will do our best to resolve the situation promptly. We apologize for any inconvenience you may have experienced and appreciate your cooperation in resolving this matter.
If you have any other concerns or questions, feel free to reach out to us at [email protected]. We are here to help.
Thank you for your understanding.
Kind regards,
Oliver
Customer Service Team
SM
Sokkha M.
Complete scam and waste of time
As per title. Signed up for £4 as thought it would provide good discounts in future for items. In the last 24 hours I've placed 13 orders for different items showing in stock on the website. My order is confirmed and I'm provided an order number. However within a certain timeframe I'll get an email saying order cancelled due to no stock, even though the website states there's items in stock.
What's worst is that you cannot get the website to show you all available items. So sometimes you're limited with what you can see.
Anyway, I've cancelled my membership, and learnt from my mistake.
Edit: Customer Services has reached out and offered a refund of my membership fee.
Response from FashionshopDec 18, 2023
Dear Sokkha,
I hope this email finds you well. We appreciate your feedback and want to address your concerns promptly. However, after a thorough review, we couldn't find any records of a transaction or communication related to a surprise package from Temu.
It's important to note that we do not operate any promotions with Temu or request payments for surprise packages. It seems there might be a misunderstanding or potential involvement with a different entity.
To assist you further and investigate this matter, could you kindly provide additional details such as the email address associated with your account or any reference number related to the transaction? This information will enable us to look into the issue and offer appropriate assistance.
Please reply to this email with the requested details, and we will do our best to resolve the situation promptly. We apologize for any inconvenience you may have experienced and appreciate your cooperation in resolving this matter.
If you have any other concerns or questions, feel free to reach out to us at [email protected]. We are here to help.
Thank you for your understanding.
Kind regards,
Oliver
Customer Service Team
JS
Jacqueline S.
I have just received a phone call to…
I have just received a phone call to say they will refund me. Watch this space...
Edit and update.
I have had a email and a phone call from Oliver to say my full refund has been initiated. I'll keep an eye on my account and update in due course.
Edit and update
I have received a full refund
Response from FashionshopDec 8, 2023
Hello Jacqueline,
Thank you for the update. We appreciate your responsiveness and cooperation in this matter. If there are any further developments or if you have additional questions, please don't hesitate to reach out to us.
Your satisfaction is our priority, and we are committed to ensuring a positive resolution. We look forward to your continued feedback, and if there's anything else we can assist you with, please feel free to let us know.
Best regards,
oliver
ED
Edunomro™
They send spam ads
They send spam ads. I received an Amazon page promoting a giveaway for a mobile iPhone. Once the form was answered, a draw appeared in which three packages were chosen and if you have a mobile in one of them. Then they made me pay 2.45 pounds for shipping. Today there is no more shame, money at any price, no matter how little it is. Woe and bitterness to them, if they are also traders, I am a Martian. Shame on you!
Response from FashionshopNov 29, 2023
Hi Edunomro,
We apologize for any inconvenience you've experienced, and we want to clarify that fashionshop.life has no relation to the spam ads or the giveaway for a mobile iPhone that you described. It sounds like there might be a misunderstanding or a potential phishing attempt unrelated to our services.
We take such matters seriously, and to ensure the security of your information, we recommend not engaging with such ads and reporting them as spam or phishing attempts.
If you have any concerns or questions related to your interactions with us , please contact our customer support team at [email protected] . We're here to assist you and ensure a secure and positive experience with our platform.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Oliver
CU
customer
They send spam
They send spam. In my case, with an Amazon page promoting a draw for a mobile if an Amazon form is answered. Once the form has been answered, a draw appears in which three packages are chosen and if you have a mobile in one of them. They then make you pay €2 for transportation. If you pay they say you have to pay customs duties about €40. I checked with Amazon and they confirmed that there is no such giveaway.
Response from FashionshopNov 29, 2023
Hi Customer,
We're sorry to hear about your experience, and we appreciate you bringing this to our attention. It's crucial to note that fashionshop.life no affiliation with the spam ads or the Amazon page promoting a draw for a mobile that you mentioned. This appears to be a scam unrelated to our services.
We strongly advise against providing personal information or making any payments in response to such ads. If you have concerns about your interactions with My Look Book, please contact our customer support team at [email protected], and we'll assist you in verifying any legitimate transactions.
Thank you for your vigilance, and we're here to help ensure the security of your information.
Best regards,
Oliver
JB
J Bryden L.
They Lie, They Take Your Money And Refuse To Return It.
Somehow they managed to sign us up to an account which permitted them to take a 2 Euro registration payment and then payments of 43 Euro.
They took the 43 Euro payments close together, so these were noticed, which highlighted the 2 Euro payment.
We had not made a purchase or agreed to an account being set up.
Customer Services is abysmal. They continue giving the same spiel over and over but eventually, when challenged, they did actually return the two 43 Euro payments.
You would think this would be acceptable, however, when coupled with the 2 Euro (which they flatly refuse to refund) they actually still owe me a small balance due to the exchange rate.
I have pursued this but (as the last arrogant member of their Customer Service team pointed out) "...we deal with thousands of complaints like yours..." "...we are more than happy to go to court..."
There is no postal address for this company on their site. The Customer Service team are more than happy to lie and perpetuate theft from your bank account.
Don't get involved with them at any level and, if you choose to, be very careful what you sign up for.
They will refuse refunds. They will tell you that money was taken legally, though in this case it was my wife's e-mail address and MY bank account that they stole from.
They will promise to have a manager speak to you, but that never happens.
EDIT:-
In response to the long overdue and entirely unacceptable response from OLIVER, below:
Perhaps you should explain this better to your other member of phone support staff who ridiculed my complaint and said - AND I QUOTE - "We get a lot of calls like yours. Good luck!"
You are con-artists. Nothing less.
Refund what you owe me and the matter will be closed.
I was legally advised to add on interest and penalties at a very low rate, but doing so would probably make the sum in the many hundreds of euro.
You stole my money and only partly refunded it.
A few placatory lines of a poor-excuse-of-an-apology is NOT putting that right.
Response from FashionshopNov 29, 2023
Hi J Bryden,
We sincerely apologize for the negative experience you've had, and we understand the frustration this has caused. Your concerns are taken seriously, and we want to address them appropriately.
We assure you that this is not the level of service we strive to provides .It's important to us that this matter is resolved to your satisfaction.
Please reach out to our customer support team at [email protected] with your specific details, including your order number and any relevant information. We are committed to investigating this issue thoroughly and ensuring that any necessary refunds are processed.
We appreciate your patience and understanding, and we will work diligently to resolve this matter for you.
Best regards,
Oliver