Fascinating NightsFascinating Nights is an online-based lingerie boutique, selling high-quality designs. Dedicated to extra divine looks with the perfect fit, Fascinating Nights carries a wide range of styles to suit woman. With bodysuits and shapewear from XS-6XL, our sexy styles are changing the lingerie industry and we're taking over by storm. Questions, comments? We want to hear from you! Contact us at [email protected]
Fascinating Nights (fascinatingnights.com) has 82 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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jeanette bay W.
I bought a bidysuit, and it is besutiful. BUT.. one strap was broken. I tried to write to them to find out how to report a complaint, but I didn't get a reply. when I tried the bodysuit on for the second time, the second strap broke. I have written to them 3 times, but have not received a reply.
Lottie
This company is a scam, these products are all available much cheaper on Amazon or Shein, they just up the price, I realised after I ordered and tried to cancel to which they said it was £15 cancellation fee, which I'm pretty sure is against trading standards, anyway my order was placed 31st July and still has not been recieved! I'm over £100 down and not contemplating taking action on this company. Avoid at all costs!!!
Response from Fascinating NightsSep 21, 2024
I'm sorry to hear about your experience, and I want to address your concerns directly. While some competitors may offer lower prices, they often sell knock-offs or lower-quality versions of original products, which can compromise the quality and authenticity of what you receive. We pride ourselves on providing unique, high-quality items that support original brands and craftsmanship. Regarding the cancellation fee, we aim to be transparent about our policies, and I understand that this can be frustrating. I’d like to look into your order and see how we can assist you further as we currently do not have a cancellation fee no giving your information can we find your order in our system. Please reach out to our customer service team with your order details so we can resolve this matter quickly. Your satisfaction is important to us, and we want to make things right. Thank you for your feedback.
Jackie
I triple checked the measurements of their items on the website, but when they arrive none of them fit. Multiple arrives with small rips and the hygiene sticker label missing or only partly attached. When I asked if I could receive a refund, they instructed me to send the items back. I did so, at my own cost, and waited. I sent multiple emails asking when I would receive my refund, was told it had already been processed and the issue must be on my end, as well as never receiving proof that they had processed my refund, and now I'm out nearly 300AUD. I spent the extra money as I believed I would be receiving quality items but it was cheaply made, and I have seen nearly identical items on other websites I have identified as dropshippers.
Response from Fascinating NightsSep 21, 2024
Thank you for your feedback. I’d like to address your concerns directly. First, I’m sorry to hear that you were disappointed with your order. We aim to provide accurate measurements, but I understand that sizing issues can be frustrating. However, regarding your claims about the return process, we do not require customers in Australia to send items back, as stated in our return policy. This raises some concerns about the validity of your review. As for the refund, we typically provide confirmation once a refund is processed. Unfortunately, without your order information, we’re unable to verify your claims or assist you further. We take quality seriously, and while we appreciate your support for original products, it’s disheartening to hear that you believe our items are cheaply made. We invest significant effort in combating lower-quality copies of our designs. If you’d like to discuss this further, please reach out with your order details so we can assist you. Thank you again for your feedback.
Honey Spa S.
Ordered on the 9th, it's now the 22nd and still no arrival. Terrible service.
Response from Fascinating NightsSep 21, 2024
Thank you for your feedback. I’m sorry to hear that you’re experiencing delays with your order, and I understand how frustrating this can be. We’ve attempted to reach out via Trustpilot for your order information so we can check the status and tracking details, but it seems you’ve chosen not to share that information. Without it, we’re unable to verify your claims or provide specific assistance. If you do decide to share your order details, we’d be more than happy to help resolve any issues. Your satisfaction is important to us, and we appreciate your understanding.
Melina L.
They just re-sell stuff from Shein for triple the price. Just reverse search the images, as they didn't even bother to take new pictures.
Response from Fascinating NightsSep 21, 2024
Thank you for your feedback. I understand your concerns about pricing and sourcing. We strive to offer unique, high-quality products that support original designs, and we invest significant effort in combating lower-quality copies. While some brands may replicate our items, we focus on providing quality and authenticity that we believe justifies our pricing. We appreciate your input and hope you’ll give us another chance to demonstrate the value we offer. Your support for original products means a lot to us!
Miranda F.
Total sham - never arrived.
Response from Fascinating NightsSep 21, 2024
Thank you for your feedback. I’m sorry to hear that your order hasn’t arrived, and I understand how disappointing this must be. To assist you effectively, we need your order information to confirm the status of your shipment. Unfortunately, without that information, we can’t investigate or provide specific updates. If you’re willing to share your order details, we’d be happy to look into this for you. Your satisfaction is important to us, and we appreciate your understanding as we try to resolve this issue.
Irina C.
The inability to get a refund for any of their items is ludicrous. The quality is poor. They are buying and then upcharging from cheap sites. Granted I didn't look at the return policy because there was a banner at the top saying free returns, but they only offer store credit. I don't want anything from them. Malicious greediness.
Response from Fascinating NightsSep 21, 2024
Thank you for your feedback. I’m sorry to hear about your dissatisfaction with your order and our return policy. We take your concerns seriously, but without your order number, we’re unable to verify your claims or assist you effectively. Our goal is to provide quality products and transparent policies, and we strive to ensure our customers are informed. While we do offer store credit for returns, we encourage customers to review our policies before purchasing. It's important to note that many brands can copy our designs and release lower-quality versions, which can lead to confusion about the quality of our products. If you’re willing to share your order details, we’d be happy to look into this further and assist you in any way we can. Your satisfaction is important to us.
Jessi S.
Took 15 days just to get my item, 12 days for them to actually get it moving and one of the items wasn't anything near what I ordered. One was great I will give then that but overall it was a terrible experience and I definitely won't use them again. I highly recommend anywhere else but this site
