Ashley Black GuruReviews of fasciablaster.com

Cheaply made products but expensive. Mine broke within weeks and when you contact customer service they make you jump through hoops to try to get a replacement and then you have to pay to have a replacement shipped out.

I have several of their products. The small face blaster broke little by little. For weeks I have been emailing back and forth. Long story short, made me jump through hoops to get a discounted offer. First their page was outdated and couldn't submit, then my picture files were too large to submit, 12 emails later it did not qualify. You will never prove it was a manufacturer defect. Awful customer service.

I would rate the actual product more than three, My problem is with Ashley Black I have purchased a total of 6 items from her. As we all know they are not cheap The large blaster with double rows broke about 6 or 8 months ago I contacted her company and sent pictures with an initial response but a follow-up So I did not have the money to replace So I glued it and it worked fine About 3 weeks ago another, I call it a flower broke off Then 2 days ago another flower broke and I was using on my stomach When it broke it left 3 cuts in my stomach about 5 to 6 inch long I have always taken extremely good care of all these products Due to the cost and my ability to replace them So this is 3 flowers that have broke into pieces and with her track record in how I was treated the first time I hesitated to write this Her customer service has been non-existent If I remember I paid $225.00 for the double row blaster and I believe this one was just compromised in the production and I do not want to blame anyone but I want it replaced as anyone would I believe I just feel like it is going to be the same response as before - "nothing" Very sad for a company to have this poor customer service I just went to check the Savage blaster for damage I didn't realize but it has 10 damaged Flowers 2 that are completely broken off 2 that I reglued and 6 that are cracked This is why I think it is a defective product

Terrible customer service when trying to return product. I had to email several times for them to process my return. They had my returned products for eight weeks before I could get a refund. You can only reach them by email too. Never again.

I can't figure out where all of these negative reviews are coming from! I am a fit 53-year-old woman retired ballet dancer BUT for some reason the last decade the area above my knees in the back of my legs have really taken a beating because of knee weakness! I started developing lots of lumpiness marks of cellular lead and sagginess above the knees which made me very self-conscious because the rest of me was fit so I just never wore shorts!!!! When I got my eyes fixed in November I decided to turn over a new leaf start working out doing lunges and really working on the rest of my body on an anti-aging journey!!!!! With that being said my legs look amazing I have been using the fascia blaster religiously and I finally have my legs back. There are no horizontal lines on the back of them and all of the sadness is gone above my knees!!!!!! I truly believe that some of these people whom are complaining were already out of shape and only relied on the facia blaster without exercising or doing other activities as a sole means to the end result hence the complaints that they're cellulite came back you have to work out and be active with this!!!!!!!! I am a size 4 but that does not mean that I didn't have my issues just like everybody else!

HORRIBLE!!! SENT THE PRODUCT BACK AND WAS TOLD I DID NOT SEND EVERY PIECE BACK..BS!!! MY FRIEND GOT A KIT ALSO AND SHE SAID IT HURT WHILE USING IT. I OPENED THE BOX TAPE IT SHUT AND SENT IT BACK. THEY NEVER FULLY REIMBURSED ME ALL MY MONEY. WHAT A SCAM!!! DO NOT TRUST THIS COMPANY AT ALL!!!!

I purchased the paddle fascia blaster a year ago and I used it a few times before deciding it flared up my pain at the moment so I kept it in my wardrobe. I picked it up the other day and it basically was falling apart. The plastic frongs were coming off it, and the plastic peeling away. Believe the negative reviews. Their customer service is basically them using lots of polite smoky words while not answering your questions. Originally I thought it was easy to get a refund as it’s under warranty, until they had me complete a form and then offer to send me a lesser value product but it would cost me $35.00 to ship it to me. I told them I’d prefer a refund. They told me they would send forms for me to complete to return the item. I asked if I had to incur the postage fees to post them the faulty item. Their reply said “all shipping and handling fees are non refundable”, with a link to an information page. The link wasn’t even directly to the page on faulty products. I had to find that myself. Upon reading, they offer a 30 day warranty on faulty manufacturing only. That should tell you something. I’ve now sent them another email asking again if that means I’m responsible to return the faulty item…as it wasn’t on the page they sent me to. It’s been weeks of this and it’s honestly exhausting. It says that they require proof of the fault and/or the product itself. I’ve shown them a few photos but if I’m required pay for the return shipping. This company is excellent at marketing but their products and customer service since I’ve filled out the “form” has been terrible. Edit: I have posted the faulty item back by registered post with a signature on delivery to the address they told me to. Australia post confirms it was delivered 2 weeks ago and signed for. They are denying having received it. I am appalled. I hope they fix this. Edit: after posting this review on their Facebook website, they sent me an email to say I would be getting my refund. The parcel that they said never arrived 2 weeks ago suddenly appeared.

Quite honestly, I am shocked at so many negative reviews. I have been using the Fascia Blaster products for years and I have certainly seen a difference. Yes, the products are made in China, but so it almost everything we use anymore. I have dropped my blasters on the hard floor of the shower too many times to count and they have only broken once. The little claws are easier to break. I did break two little claws after dropping my smaller tool. That being said, the products work if you are dedicated to using them. It's like exercise...working out for a week does not remove 20 years of not exercising! It hurts to work through bound fascia. Sometimes it hurts A LOT! I did get bruised, but that is a good thing in this situation, as it is restoring blood flow. I have had an increase in effective muscle movement, a decrease in pain and a decrease in the appearance of cellulite on my body. I have had a decrease in the fine lines on my face and neck. Now, I will say that it is an on-going process. Just like with any routine, if you stop doing it, the results will go away. It's just basic common sense in that regard. Anyone who complains, "this doesn't work" probably has not been consistent with using the tool. The pictures are real. I've submitted some personally.