Farmers Insurance GroupReviews of farmersinsurance.com

Enjoy having a policy with them.

We insure three cars and two motorbikes over Farmers. We kept on getting letters that the premium increased. When I called and asked why (for a Mercedes Metris, definitely not a car driven a lot), it was impossible to get an answer. One agent said the premium would have been increased since the state rate increased, another agent due to the driving record of one of my children. We went along and paid up, the increase was by more than 50%, for one of the cars it doubled from 1200 to 2400 per year. In addition I had terminated one motorcycle. But Farmers kept on deducting the money for the policy. I called once, after waiting for over an hour I spoke to an agent, who assured me the money would go back to my account. Next time Farmers charged for our policy no money had been refunded in any way, shape or form. I called again and again waited for over an hour, and despite speaking to a "manager" whatever that means, the incompetence went on, I still don't have my money back. Now we got a letter that they terminated our policy come September due to the driving record of one of my children. The service level is so poor, it's just not worth the effort dealing with them. Ever since Farmers acquired MetLife it's become the worst insurance in 3 countries.

I was with another insurer for 3 years. They provided excellent service. The only issue I had was that they were more expensive. A salesperson convinced me to switch to Metlife/Farmers. Big mistake. Signing up with them took HOURS. They sent me the wrong forms several times. They sent constant updates and requests for information I had sent them previously. I spent so much time working to sign up with them, at my billable freelance hourly rate, I would have been better off staying where I was. To make things worse, their inspector made a federal case out of some chipping stucco and peeling paint on our 60-year-old home. We're in the process of a remodel to address these issues but the threatening emails and exaggerated language (peeling paint can injure someone) is uncalled for. The language in the letter is also confusing. In one place it says I have 30 days to repair the issues. In another, it says I have until 1 year from the new policy, in yet another section of the same letter it says "90 days before the policy renewal." I spent over an hour and a half on the phone with CSRs that interrupt, don't listen, and not one person from the underwriting department would speak to me. So here's news for you Farmers, when my policy is up for renewal, it will most likely be me that cancels you not the other way around.