Farmers Insurance GroupReviews of farmersinsurance.com

I was on the office the other day to discuss coverages and I overheard Mr.John Wimbley talk down to an employee with such disgust and contempt. Absolutely disgusted by the complete lack of professionalism. He was yelling at the employee about getting her mental health checked out because something was wrong with her and that she was crazy. I will not be taking my business here, I'll stay with state farm. How sickening it was to not only witness this but to be so helpless in assisting this employee. Judging by how no one reacted to his antics implies that this is a regular occurrence. Do better Farmers.

Farmers DBA Toggle Insurance/ Toggle Renters are refusing to let me cancel unless I pay them an entire premium payment up front. They are holding my ability to cancel hostage and threatening to cancel for non payment even though I tried to cancel ahead of time.

I have been with Farmers for 2 decades; thought Todd Eldredge was great when I first met him--very helpful and very responsive. now that it's 20 years later, he returns calls less and less in the last 5 years. The rare time I have called, he's taken a week or more to respond. It's been a few years, but I reached out in the last few months. It is really disappointing that he hasn't returned a call since November. It's now the end of February. I call the office, and his staff tells me I have to talk to him. They leave a message. I call him. He doesn't call back. It's not only unprofessional, but troublesome, because as luck would have it my car broke down yesterday, a friday while out of town and I NEED him I called the 800# and they told me, for my situation I need to call my agent. I do, and it's now saturday, and he has not returned my call still. I'm getting the runaround on Farmers 800#, and it's so frustrating. The stonewalling is crazymaking. After 2 decades, I will be changing companies. I was easy business for farmer's--2 decades, and would've stayed for life, if FOR THE LOVE OF GOD, Todd would have responded--any of the 4 times I reached out to follow up in 3 months. I wanted to give him the benefit of the doubt; he's dealing with something, he's ill, he's ??? but when I call the office and they try to see if they can answer the question, but then realize I guess, they don't know that detail of the policy and let me know that it's a question for Todd, but that he's out of the office, but they will text him --that let's me know that likely, all is well. #heistheworst #ghostingfromanagentyouhavehad20yearsandnevercalloruse

I would like to give Lauren Brog*** a massive kudos. I called to pay my life ins and there was a pretty big issue with my policy. She was able to partner with a supervisor to get it fixed. Thank you for offering to see if you could figure something out. I appreciate all of your efforts to help me.

I joined because I work for a company that does payroll deductions through them. They do business like they are in 1995. I'm not sure what the qualifications for working there are, but I'm pretty sure sleeping with your brother is one of them. Because their cognitive abilities mirror that of the inbred. I'm honestly surprised when they actually perform a task correctly, because at this point I just expect them to screw up everything they touch, as if they have the opposite of the midas touch. Everything they touch just turns to crap. It's literally almost laughable how incompetent these imbecils are.

Awful customer service, they don't care about you, never call back you have to call them 5 times a day 4 weeks straight to get your car fixed

Our car was totaled by their client who ran a red light. They only allowed 5 days for a rental, one day was Sunday when dealerships are closed. The also offered up a settlement well below comps I pulled up. We called their agent 3 tiles over 4 days and he never called back. Finally another agent called and disputed what a previous rep told us and disallowed reimbursement for 1 item. If you’re in a wreck I hope you don’t have to deal with Farmers. Very stressful and inconvenient outcome!

Got into a car accident a couple of weeks back, insurance claims adjustor is adamant on it being my fault when it's a he said she said situation. The other party has no proof that I was at fault, nor do I have any proof that they were the ones hitting my car. It was solely based on the damages to our cars and nothing else. They don't even bother trying to fight for your case, they just want to increase your premium for seemingly no reason.