J C.
I wish I had read the reviews here first
I wish I had read the reviews here before puting in an order in June for two of their UV hoodies. Unfortunately, the hoodies were sized a bit small so I had to do an exchange. Since the website advertised free exchanges, and I paid an extra $3 dollars for what they advertised as additional package protection and free returns, I went through their exchange process and picked two hoodies for replacement. Big mistake. First they tell me I have to pick a different style and color because the original style and color was unavailable in the bigger size. Then they charged me more money for it because the new style and color was suddenly more expensive (even though at the time of my original purchase, they were the same price). I reached out to customer service and and outlined why this was unfair. They offered to credit back the difference, which I accepted. I sent the return package to their office and waited. A week passes since they accept the USPS delivery, no word from them. So I reach out, and now they say they're sorry but my return was flagged for manual review. The replacement color and style I ordered is now out of stock. Why was my exchange flagged for review? Why would the items I picked for exchange be out of stock? I had to order them for the exchange specifically because their customer service told me to. Then they asked I pick something else and they'll take care of it right away. I thought my original exchange was going to be taken care of right away, not sitting in their office for a week. That's the line. You don't charge someone a fee for free returns, on top of your website promise for free returns, then make the return process a massive headache for them. What an awful business and awful experience.