Hunter L.
Never received product.
Never received product. My order was cancelled after a couple of days. I reached out to the company and got this automated response- We understand your frustration and sincerely apologize for the confusion. Unfortunately, we were unable to process the order due to the pricing error, which triggered the cancellation automatically. We completely understand how disappointing this is. While we cannot honor the item for free, we’d be happy to help you place a new order at the correct price so you can receive your cooling towel.“ Odd how a pricing error can lead to a cancelled order. If I go to a store and make a purchase, they have to honor it without cancelling it. Disappointing on the company. EDIT: This was public, and was purchased correctly. Nothing was done with the intent of fraud. Therefore, I am not increasing my stars. This is bad business practice. If I go to a store and purchase a product and it rings up incorrectly, the store will honor the price. What is the difference? EDIT after store response pt. 2- This is in response to Farmersdefense continuing to update their response to me. To clarify further, this order was placed directly through the company’s website. I did not access a private link, backend system, or anything that was not publicly reachable. I navigated the site as any normal customer would and completed the order through their storefront. After posting this review, the company also attempted to have it flagged for removal. The review remains accurate and reflects my experience with the order and the explanations provided to me.
Response from farmersdefense.comJan 15, 2026
We’re sorry this experience felt frustrating. We want to clarify one key point that’s being missed. This order was not a completed purchase. The cart total was $0 and contained only a free gift-with-purchase item. That item is not sold on its own, is not searchable or browsable on our site, and only ships when paired with a qualifying purchase. Without a purchase, there is nothing to fulfill. This was not a pricing error on a listed product. While the link did direct to our website, it bypassed the storefront and went straight to the cart with the qualifying products removed. Although checkout was technically possible, free gift items do not fulfill on their own without the required qualifying items in the order. Because the qualifying products were not included, the order was cancelled before fulfillment. No payment was collected and no product shipped. We’re still happy to honor the free gift if you’d like to place a qualifying order. Please feel free to email our support team and we’d be happy to help.