Farmers InsuranceReviews of farmers.com

Worst Insurance Company Ever.Do not insure with them.They are very dishonest about their billings.

They add things to your policy without asking. They tell you one price and bill you another. This company is absolutely terrible and the customer service is herendous.

Most dishonest insurance company ever! Drop them if you have them. When you need them they won’t be there for you.

Absolutely an awful insurance company. I've had claims in the past from car accidents to hurricanes and the insurance company always did their part but not Farmers Insurance,they don't even show up and only give a run around.I would not want anyone to go through what I had to deal with which is still an ongoing nightmare. AVOID FARMERS INSURANCE AT ANY COST

I’m writing this review after spending over two months trying to correct an issue Farmers admitted was their fault and still being told I must pay for a policy period that was wrongfully canceled due to their internal administrative error. Despite never missing a payment and having a clean driving record, my policy was canceled behind the scenes, and I wasn’t made aware until other insurers flagged it as a lapse. In fact, my LexisNexis report shows zero lapse in coverage but Farmers refuses to fix the broader record unless I pay for coverage I never had. It’s a clear case of "we messed up, now you pay to fix it." What’s worse is I’ve since learned multiple others have had this same issue with Farmers all pressured to pay retroactive premiums just to clean up Farmers' reporting mistakes. I’ve wasted hours on formal complaints, phone calls, and documentation just trying to clear my name so I can get a fair rate from a different provider. I’ve asked, respectfully and repeatedly, for a resolution that reflects the facts and allows me to move on. So far? No accountability. If you value your time, your money, or your peace of mind... look elsewhere.

Between my time with MetLife and, more recently, Farmers (after the acquisition of MetLife’s business 4-5 yrs ago), I’ve had over 30 years of continuous coverage. In all that time, I never filed a claim (other than a few windshields/side window) or was at fault in an accident—neither myself, my wife, nor, more recently, my kids. I was a low-risk, long-term customer—reliable and loyal. Unfortunately, that didn’t seem to count for much. Here’s what I experienced when my AUTO insurance was canceled. I found out not from Farmers but from the Massachusetts RMV. Incredibly, they NEVER communicated with me. Here's a summary: - Policy becomes on track for cancelation after a single attempt to charge my card, followed by a vague email about updating autopay settings. - No meaningful effort to reach me when the payment failed—just a claim that multiple USPS letters were sent, including a required 20-day cancellation notice. I NEVER GOT A SINGLE LETTER, NOT ONE! - No phone call, no clear emails—just silence, despite the severity of canceling a policy. - None of these alleged USPS mailed notices appeared in my online account inbox, where policy documents and important correspondence are typically stored. If cancellation notices aren’t posted there, that’s a serious system flaw. I guess they only mail them...really??? - Shockingly, my account was marked “Do Not Call”—not by me. So again, no outreach, just quiet cancellation. All of this feels like a quiet effort to wind down legacy MetLife accounts and show me a much, much more expensive policy (50% HIGHER)….or the DOOR (I chose the latter). I was a model policyholder for decades and expected far better treatment. Very disappointing. Fight for clients and be an advocate for change is a good/great business culture but not when there’s a quietly understood mantra of don’t rock the boat or you could be “shown the exit”. Feels like Farmers has that attitude. Nobody and I mean nobody wanted to help me; a new biz rep was the closest to understanding the situation but that’s not her responsiblity so she couldn't do much. My advice when considering Farmers...DON'T, RUN AWAY!!!!

This company is impossible to deal with. Do not deal with this company if you want customer service in English. Several calls have been painful due to incompetence and lack of English.

Horrible customer service, rates are out of control for no reason and overall I don't recommend ANYONE ever going with this company. I've had nothing but billing problems, the agents can barely speak proper english or understand what you say, and they hang up on you when you are questioning and asking about the policies. Stay clear from this nightmare of a company!!!!