FaresonFleekReviews of faresonfleek.com

I would recommend that you be very careful before using this group to book airline tickets. 2 friends and I booked our seats on the same day for exactly the same flights. I booked through this company; they both booked directly with the airline. We ended up in the same rows on 2 of the flights. My ticket was over $400 higher than my friends' flights. When I called to question this, I was told that perhaps they had booked economy or basic or something, but that doesn't seem right as our assigned seats were often together. In any event, I am still unclear about the difference, and will not use them again.

The company told me my original credit card charge only paid for half my trip. Rep said I had to use another credit card for the remainder of the trip. This was not true, so now I have to challenge the incorrect charge. I spent an hour on the phone with the FaresonFleek rep. However, the rep did do some good work by correcting a name on my reservation and also changing a flight time.

My mom who is not really tech savvy, went on the website thinking she was on another and book a round trip fare to Denver, realizing several hours later that her flight could be booked on the same dates, times and seat selection on the actual airline website for far less. We proceeded to call and cancel within the 24 hour period. One agent said they could not cancel, and calling back a second time, the next agent stated they could refund only the one way fare going to her destination(Which the refund amount was less than if we rebooked the same one fare using the actual airline). With the 2nd agent, I reminded her that their website states that a full refund is provided within 24 hours. She placed me on hold and stated that the airlines wouldn’t grant them the refund on the returning flight. The best she could offer was a $350 coupon to be used within a year for my mom only who rarely travels. I gave them an extra star for that, but perhaps I was still being too generous.