1. Changed 2 flights time without notice.
2. Upped the price because of their change.
3. Rude and short when asked about the increase charge and tried to refund less than what was charged on my credit card.
4. Made several erroneous charges on my credit card!
5. Don't trust them with your cc.
6. Had to call SEVERAL times to get confirmation number inorder to check in for 1 of my flights which was never sent. NIGHTMARE!!!
BJ
Brad J.
False Advertisement
they send me an offer and a time to call....when I call back (within 1min, time still ticking) he was rude and said they had sold out. They offered services they don't have.
DK
Dana K.
Paul Adams
Paul, THANK YOU so much for all you help today !!
you were so knowledgeable and saved me so much time, so helpful, so much so you even gave me a call back on something I had mentioned
DP
Denise P.
very helpful in response to my needs
very helpful and prompt.
CC
Carey C.
Terrible Customer Service
After calling twice and spending no less than 45 minutes on the phone I was finally helped and my flight was changed for a price that was twice what it was on the website. Air Canada and this company suck at customer service. For what you charge per flight, you should provide much much better customer service. Both companies are terrible.
AR
archiecook
Paul Adams was so very helpful
Paul Adams was so very helpful. Very impressed with the services he provided. Knowable and dedicated to find a flight to meet my needs. Will work with him again.
MV
Mayra V.
FAREBOOTH.COM IS A SCAM
FAREBOOTH.COM IS A SCAM ! ! !
PLEASE DO NOT BOOK YOUR FLIGHTS WITH FAREBOOTH ! ! !
I was extremely nervous trying to book a roundtrip directly from Delta Airlines website with no success. Decided to contact Delta for assistance, and dialed the phone number which appears above the Delta website. After explaining the situation to the person who answered (who at all times) clearly identifed himself as Paul Adams of Delta Airlines), he explained that whenever the booking process stops, it is because the fare is sold out. I explained I had just refreshed the page, and Delta still had the same fare available and the trip would be $212.60USD. The person (Paul Adams)
said it was $346.60USD. Over $134.00USD more than advertised by Delta Airlines. After some discussion, he sold me into paying the amount "NOW" before the fare went up. Afraid the fare would be more expensive, I acceeded and booked the trip. After he booked it, he (Paul Adams), indicated that just to make sure that all the trip and passenger information was correct, to email him back indicating all was OK. Per his request, I complied.
After we closed the call, since I still had the Delta page open, I refreshed the page, and the fare was still $212.60USD roundtrip! However, Paul Adams charged my credit card a grand total of almost $350.00USD!!!
I immediately decided to call back (the number at which I made the booking at, (and told was in service 24 hous a day), and repeatedly all I got was a recording saying that there was no one to answer my call. I then looked up Delta Airlines customer service (a totally different number). The agent who correctly answered and identified herself at Delta, quoted the original roundtrip fare to be $212.60USD!!!
THE MAN, PAUL ADAMS, HAD SCAMMED ME FOR ALMOST AN ADDITIONAL $136.00USD ! ! !
To top everything off, farebooth.com DOES NOT REIMBURSE ! ! !
The airlines or credit card companies cannot help, because FAREBOOTH.COM HAS TRICKED US INTO EMAILING THEM BACK THAT EVERYTHING IS AOK ! ! !
Aaaannnd, in very tiny, very shiny, extremely hard to read, red lettering,
farebooth.com, indicates their policy, NO REIMBURSEMENTS, THEY CHARGE A FEE FOR CHANGES AND CANCELLATIONS!!! And that they are travel agents, not an airline!!!
DR
Drene
Up, up and away
Paul my reservation agent was extremely helpful. He booked the exact flights I wanted and explained everything clearly.
Very easy process.