FareCompareCOVID-19 FAQWe know many FareCompare users had their travel plans impacted by COVID-19. We hope first and foremost that you remain safe during this difficult time. Here are answers to some common questions:Why is FareCompare still promoting travel offers and tracking price changes? Travel restrictions vary in multiple countries and we are adjusting the departure dates for flights in our emails to match these restrictions. Of course we want you to follow the restrictions set up by your health and government officials.How can you cancel a flight or move the departure? You will need to contact the airline that you booked your ticket with (FareCompare does not handle transactions). Look for an email that has a confirmation number. This should also have the airline's contact information.Will airlines charge you if you change your departure?How do you know if you can fly to a certain destination? Either contact the airline if you know which airline you want to use, or visit the government site for your destination.What can you do while waiting for travel restrictions to end?COVID-19 Flight Info & Travel Updates
FareCompare (farecompare.com) has 399 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Chris S.
Help me get the best price for my trip.
Response from FareCompareNov 19, 2018
Hello, We're happy to hear you found FareCompare to be helpful and that you got the best price on your trip. Thank you for the nice comment and 5-star review. Safe travels, FareCompare Customer Support
Rossana E.
Very useful information.
Response from FareCompareNov 19, 2018
Hello, We're happy to hear you found FareCompare to be helpful. We appreciate the 5-star review and comment. Safe travels, FareCompare Customer Support
Traveler
I selected a fare and then could not complete the payment. When I contacted your office I was told that there were no more fares at that price. The actual itinerary when chosen the next day was available for a higher fee. The itinerary chosen was not available after the payment was not accepted until the next day.
Response from FareCompareNov 27, 2018
Hello, We're sorry to hear about this experience but we do not sell airline tickets, nor do we handle credit card transactions of any type. FareCompare is one of the fastest growing travel planning websites; we provide customers with an easy way to compare airfare prices quickly. We do not have control over booking/payment websites. If you ever need assistance with FareCompare, please email us at [email protected]. Thank you, FareCompare Customer Support
Moxie
I’m not sure it was the best. I’d like more user friendly options. Such as suggestions if change departure date or thus airport is close options.
Response from FareCompareNov 19, 2018
Hello, We are so sorry to hear you did not find FareCompare useful. We are always open to user suggestions to improve our site and search results. Please let us know how we can change to meet the needs of travelers such as yourself. Safe Travels! FareCompare Customer Support
Wally
No reservations, I would recommend this company to anyone. I always use them to check fares
Response from FareCompareNov 19, 2018
Hello, We appreciate the 5-star review and comment. We're very happy to hear you enjoy using FareCompare. Thank you! Safe travels, FareCompare Customer Support
AlanH
Never actually booked through Trustpilot but always find the emails informative
Traveler
Excellent keep up your good job
Response from FareCompareNov 19, 2018
Hello, We appreciate the 5-star review and comment. Thank you! Safe travels, FareCompare Customer Support
Sharon H.
always receive an email. So far we still have been given the cheapest price. But I thinking of Las Vegas in 2020 so may set an alert for that.
Response from FareCompareNov 19, 2018
Hello, We are glad to hear you enjoy the price alert emails. We appreciate the 5-star review and comment. Thank you! Safe travels, FareCompare Customer Support
