Rose F.
Jenny was extremely calm and pleasant…
Jenny was extremely calm and pleasant during a frustrating exchange on my part. I was very upset about a faire change that was higher than originally indicated, related to a Delta policy that I was unaware of. Despite me expressing my Disappointment, Jenny, was able to listen to my complaints, concerns, and positively educate me on the process. She was professional, kind, apologetic for my situation and allowed me to vent a bit without interruption. thank you for your patience, Jenny!!




