FantasticStayFantasticStay is a powerful SaaS and vacation rental & Airbnb channel manager. Created by experienced property managers, FantasticStay revolutionizes vacation rental management. Our software is developed to manage all aspects of the vacation rental business from within a single platform and on any device.
FantasticStay (fantasticstay.com) has 44 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Sales & Marketing · Wilmington, Delaware
Excellent
Sales & Marketing · Walnut, California
Excellent
Sales & Marketing · Minneapolis, Minnesota
Excellent
Sales & Marketing · New York, New York
Excellent
Showing 32 reviews with 5 stars · Clear filters
Bryan M.
After reading these reviews I felt I need to share. First of all, doing business with FantasticStay is just that. Business. I never once felt like anyone was out to get me. I have nothing negative to say after more than 2 years dealing with them. We have had several issues we faced together but they always get clarified or resolved.
Mathieu S.
In 2022 we decided to rent our 4 apartment family mountain chalet for the first time beyond our direct customers after 15 years going solo. Quite a dramatic change as everything was handled by our parents before that!!! After a thorough review, I selected Fantasticstay (FS) as our Channel partner because of the excellent reviews and because FS would enable us to automate many tasks to extend our reach to Airbnb and beyond. I was not disappointed! The FS team is very responsive and stands by its services. I have never seen such a helpful support both on the Sales side from Asen and the Support team from Hristiyan. The website features are also very easy to use : I was able to digitalize our contract for our direct customers, we use the payment through stripe, we integrated natively with Airbnb, all of our messages can be managed from FS, the Calendar is very easy to use... FS also has some advanced features (some of which even in the free version) for automation (to inform the cleaning company...). Since we manage our chalet through a family company we are able to report VAT. We use an estimation for the French occupancy tax, but it is 98% correct. Our next step is to test the smart calendar (to rent the full chalet , not only the 3-4 apartments separately). I value very much the responsiveness of the FS team which enabled us to solve most of our initial issues. I was heavily involved the first 3-4 weeks to configure everything but did not have to be involved much afterwards, a testimony of the quality of this service. My sister in la Reunion can handle all of your requests remotely and we are fully digital. Hats off to the FantasticStay team! To be fair, there are a couple of things that can be improved. After each change, the FantasticStay updates itself. This update is really quick on Chrome (so we now use Chrome instead of Firefox), so not a problem. I would appreciate other payments options (such as wire transfers which are free instead of just Stripe). Other than that, FS will enable us to scale to Booking and numerous other sites in the future, there is room to grow. I highly recommend this solution and company.
Jacques Pernet - J.
A very professional partner! Asen was very fast to respond on any requests. Even special custom codings were done in no time. Above all their knowledge stands out in their service.
Response from FantasticStayJul 6, 2022
Hey, Jacq thank you for the feedback! It is a team effort and we are proud of the great job we did together with you! We hope to work successfully on more projects like the Elite Beach Villas one with you!
Manuel D.
Best Property management software in the game! Stop looking! Best service. Best software. Godsend.
MARLEE R.
The team at FantasticStay are always willing to assist and they go beyond by providing best practice recommendations from their experience of managing properties around the world.
Ryan O.
Asen was very helpful. Fantastic Stay is a great platform!
Julie
Asen is a great resolver of problems for me. Thank you Asen! Julie
HM Suite - Hotel M.
For the past 12 months I have worked with a client that recently switched to Fantastic Stay and so far I've had a very good experience. FS provides brilliant customer support, always on-hand to respond to any queries. Its product is very easy to work with on a daily basis. From one centralized point you can manage your Property Management System + Channel Manager connecting you to the main online travel agencies + connect to your Website. From FS you can check new reservations from the multiple channels it is connected to, handle credit card payments through its connection with a Payment Gateway, manage each property's individual calendars, as well as a general multi-calendar view allowing you to scroll through the different dates. It makes agency owners' life much easier by having a central point to coordinate all online distribution of rates & availability. Its recent Website Builder is also a great bonus, with an easy to work with web editor, that integrates rates & availability directly from their PMS system, meaning you can have a beautiful website that includes a booking engine displaying your multiple properties and allows users to book their stay directly from the website. I wish Fantastic Stay all the best and I hope I can work with their team on more projects in the future.