FantasticStayReviews of fantasticstay.com

Customer service is horrible. Communication is zero. Product is maybe a 1.5/10. Also do not switch to their new thing Vanio it is also a terrible product.

what was a good priced software (though with a lot of bugs) now is something that is missing the most basic features and in unit testing status - they decided to rewrite it all on the fly - all while forcing their customers to deal with the fallout. They cant even get my cancelation right and 6 months later still collect they monthly fee.

The founder, Ivan nikolov is a Bulgarian business man that doesn't know how to act in an American way. As soon as something goes wrong he leaves you holding the bag of trouble. Not honest or forthright. Even for just a few dollars. I don't recommend buying into his empty promises.

I will never deal with this company again. When I booked with air b and b I booked the number of people I was having and explained my dogs as well. There was an error in the reservation and that is not my fault at all. So during my 6 days there I had people watching my every move someone reported everything to this company and that is a complete invasion of my privacy. I felt like I was always watched. We had complaints on things we did not do. I could not enjoy my vacation as I was being threatened by this company if I didn't respond right away. If you ever stay at any location in fairmont hot springs I recommend not doing it with this company because you will be watch for everything you do. By a mean woman and a bald angry man. We had the woman tell us to walk our dogs while we were walking them. And I have all the messages if they want to come back a me for anything negative. I have multiple sclerosis and need to smoke my meds. I followed there rules and smoke in my van. They said they could smell it on my balcony well yeah we had a window open and pot is not legal in Canada and I have I have license as well. They said they could smell it in the hall as well. I was not even in my room at that time but my neighbors who know the people on the building could sure smoke on there patio with no complaints. I left the room clean I did everything they asked. So be aware if your reservation is messed up this company will come for your money because of an error with the app I was out another 250. I do not recommend using this company at all. From check in to check out it was horrible. They can give me a bad review but I have 50 5 star reviews with air b and b. Worst experience I have ever delt with. We even had a power outage and this company didn't even reach out to see if there was anything we need or let us know how long we would be out of power.. inhave worked and stayed at hotels and if there is a power outage we would fo door to door asking guests if they need anything. They say 24/7 service but only when they need something from you. When they wanted my money they wouldn't leave me alone but whe I needed anything from them it was hours before I got a response. So i wasted 6 days if my vacation to deal with people constantly watching my every move. Again a huge invasion of privacy when you pay to stay somewhere. And also I don't recommend this company allow dogs to stay if people can't handle them barking when people walk past your patio. We got complaints about our dogs barking for very little time but again the neighbors who stayed 2 days there dogs barking was ok. Yeah because they knew the people who watch you. Do not recommend staying at fairmont hot springs location building 5000 lower floor. Oh and if you think you are talking to your host your not they have many people who deal with the reservations. Worst service I have ever delt with. This company is crap

Management is very unprofessional and lacks business sense. Difficult to work with, more like fantastic stay away. Response: unfortunately some people lie. None of what FS says here is true except that I do have some of there stuff but as I explained many times I will return as soon as I can. Sorry you feel the need for a misrepresentation of the truth and I hope you can gain a little more experience from your mistakes and provide a better experience for your customers.

I was essentially taken for a ride and charged $499 for a stay that never happened. The host asked me to book via Fantastic Stay versus using the AirBnB app to avoid the additional fees. This was in response to my original query to see if a discounted rate could be offered given a slower time of year. Due to a force Majeure related event (winter storm in Buffalo NY USA which was broadcast across the nation in late Dec) we were unable to make trip to the property in the Midwest. The host stated that because it was within the 7 day cancellation window no refunds would be issued. We then cited it was an uncontrollable act and he said he would check with owners. We haven't heard a word from him despite three follow up attempts via his mobile number which he provided upon the earlier inquiry via AirBnB about the property. I will be pursuing all means necessary to get my $499 refunded and ensure nobody else gets shortchanged by this host or company again. This is not a review or a claim against Fantastic Stay or its technology rather against one of its users who is a host and is giving the company a bad name. This is the company name that shows up when the payment link is sent and when it shows up on credit card statement so naturally this is why we have tried to seek support from FS. It might be helpful to cancel your host’s subscription or service so he can stop giving you a poor reputation in the market.

Horrible customer support. They were good in the beginning - cheap prices, fast system setup, however as we expanded and added properties into our portfolio, the system could not support our operations anymore. We are suffering with several rate and availability discrepancies and customer support does not really help.

Do not purchase this product! It's really a nightmare. It's full of system bugs, really slow and absolutely not user friendly. The worse system I faced in my life!