Fanssio.comReviews of fanssio.com

Response from Fanssio.comJan 11, 2025

Hi Ann, Thank you for letting us know your feedback, and we ask for your tolerance. We're happy to hear that you are satisfied with our product. Unfortunately, the shipping time is taking longer than you expected; we are so sorry for that. Because of the Christmas and New Year holidays, along with delays from USPS, impacted the usual shipping schedules. To avoid any misunderstanding for our customer in shipping time, so we made a notification on our website that "For some orders that were placed since Dec 6th, it might NOT ARRIVE before Christmas." We checked your order was placed on Dec 13th, so it arrived later. We hope you can understand these delays. We truly hope that you can check the frame time carefully before making an order to avoid unexpected problems. For your next order, we offer you a 20% discount code. Sincerely, Fanssio Team.

Response from Fanssio.comJan 22, 2025

Dear Sir, Thank you for bringing this matter to us and letting us know your thoughts. We deeply understand any inconvenience caused to you, and we truly apologize for this. However, we checked, and your order was placed on Nov 23rd; you asked for the cancellation in advance. We agreed with it. Moreover, you asked for a 10% bonus for the compensation; we can't agree with this offer. It is exceeding our policy. Please understand. We processed the refund as soon as you requested; please examine your card once more time; you might get a misunderstanding with the other store. We know that you were not intentional in writing this review; we totally understand your feelings. We hope that to serve you in the future! Regards, Fanssio Team.

Response from Fanssio.comDec 18, 2024

We truly apologize for your waiting. We ask for your forgiveness due to the overload of orders in the Christmas season. We tried to contact the delivery company many times to criticize them. They will try to push for the delivery as soon as possible. While waiting for the package to arrive, we hope you take a moment to review the frame time that we stated on our website. Please check the private message just sent to you. Thank you for your understanding!

Response from Fanssio.comNov 5, 2024

Thank you for taking the time to share your thoughts with us. We completely understand the urgency and frustration of your situation. We sincerely apologize for any inconvenience caused to you. If the product is not as described, we offer a 30-day money-back or a free replacement for you. We asked about the matter you got after receiving the package and you confirmed to us that "Nothing is wrong with the product". We're so sad when you left 1 star here. :(((. However, your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We would be grateful if can take a minute to review the description and the return policy on our website. We’ve also sent you a private email asking to resolve any inconvenience caused to you. Kindly check your email notification we'll be happy to assist you. Regards, Christine