Fanssio.comReviews of fanssio.com

Response from Fanssio.comJul 7, 2026

Hi Regina, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience this situation may have caused. After carefully checking your order, we found that it was split into two separate shipments. The first package, containing the rug, was delivered three days ago. The second package, which contains the canvas, is still in transit and will be delivered soon. If there is any issue with the rug you have already received, please reply to this email with a few photos of the item. This will help our support team investigate the issue and provide you with the quickest possible solution. Our support team has already sent you an email regarding this matter, including the available solutions and next steps. When you have a moment, please check your inbox, as well as your spam or junk folder, and reply to our email so we can continue assisting you and work toward a satisfactory resolution. Thank you for your patience and understanding. We look forward to hearing from you soon. Kind regards, Fanssio Team

Response from Fanssio.comJun 30, 2026

Hi bradley, We're truly sorry to hear about the issue with your order. After carefully checking with our team, we can confirm that no one from our company has contacted you or requested any personal information. We sincerely apologize for the unpleasant experience you've had. This is certainly not the level of quality or service we strive to provide. To help us investigate and resolve the issue as quickly as possible, could you please send us a private message along with photos of the item? Please use the subject line: **"Urgent – Trustpilot – [Your Order Number]"** This will allow us to prioritize your case. Once we receive your message, a member of our team will carefully review the details and get back to you as soon as possible with a resolution. Thank you for bringing this matter to our attention. We truly appreciate your patience, understanding, and the opportunity to make things right. We look forward to hearing from you soon. Kind regards, Fanssio Team

Response from Fanssio.comJun 16, 2026

Hi Sue, We are truly sorry to hear that the product did not meet your expectations. To help customers make informed purchasing decisions, we provide actual product images and detailed descriptions on our website. However, we understand that the item you received did not match what you expected, and we sincerely apologize for any disappointment this may have caused. Our support team has already sent you an email regarding this matter with available solutions and further assistance. When you have a moment, please check your inbox (including your spam/junk folder) and reply to our message so we can continue working toward a satisfactory resolution for you. Thank you for your patience and understanding. We look forward to hearing from you soon. Sincerely, Fanssio Team

Response from Fanssio.comJun 11, 2026

Hi Joel, Thank you for sharing your thoughts and experience with us. We sincerely apologize for any inconvenience this situation may have caused. After reviewing your order details, we can confirm that the order was placed on May 25 and shipped via standard shipping. The jersey was completed and dispatched within the timeframe stated on our website, and the package was successfully delivered on June 10. We understand your frustration while waiting for updates through the tracking link. Due to the increased volume of shipments related to Father's Day, the courier informed us that tracking information was updating more slowly than usual. We appreciate your understanding during this busy period. Despite the delayed tracking updates, the courier worked to ensure that your package was delivered as quickly as possible. We hope the quality of the jersey makes the wait worthwhile. If you experience any issues with your order, please let us know, and we will be happy to assist you. For your next order, please feel free to contact us before placing it. As a token of our appreciation for your patience and understanding, we would be delighted to offer you a special discount. Thank you again for your time and understanding. If you need any further assistance, please do not hesitate to reach out—we are always here to help. Warm regards, Fanssio Team

Response from Fanssio.comJun 5, 2026

Hi Matthew, Thank you for sharing your thoughts and experience with us. We sincerely apologize for any inconvenience this situation may have caused. After reviewing your order details, we can confirm that your order was placed on May 17 with standard shipping. Your jersey was completed and shipped within the timeframe stated on our website, and the package was successfully delivered according to the tracking information. We recommend contacting your local Post Office or the USPS Customer Service hotline at 1-800-275-8777 to verify the delivery details. Your tracking number is: 9214490411372831882267 Please contact USPS to confirm where the package was delivered. It may also be helpful to check with anyone who could have accepted the package on your behalf while you were away. In some cases, carriers may leave packages with a neighbor or accidentally place them in a nearby mailbox. If possible, please review any available security camera footage around your property, as a neighbor may have received the package for safekeeping. We have also sent you a follow-up email regarding this matter. Could you please check your inbox at your convenience? Our team remains available and happy to assist you further. Thank you for your understanding, and we look forward to hearing from you soon. Kind regards, Fanssio Team

Response from Fanssio.comJun 3, 2026

Hi Ryan, Thank you for bringing this matter to our attention. We’re pleased to confirm your package has been delivered. However, we’re truly sorry for the delay and any inconvenience it caused. Unfortunately, some order experienced unexpected customs processing delays, which extended the delivery timeframe beyond your expectations. We understand how frustrating this can be and greatly appreciate your patience and understanding throughout the process. To help make things right, we’ve sent you an email with a special offer—please take a moment to review it. We're happy to assist further with any concerns you may have. Thank you for your understanding and feedback. Warm Regards, Fanssio Team

Response from Fanssio.comMay 23, 2026

Dear Sir or Madam, We sincerely apologize for the unpleasant experience you had with our store. To help us better understand and resolve the issue as quickly as possible, could you please send us a private message along with clear photos of the item? Kindly use the subject line: “Urgent – Trustpilot – [Your Order Number]” so we can prioritize your case accordingly. Once we receive the requested information, a member of our team will carefully review it and get back to you as soon as possible. Thank you for bringing this to our attention. We sincerely appreciate your patience and the opportunity to make things right. Warm regards, Fanssio Team

Response from Fanssio.comFeb 3, 2026

Hi James, Thank you for sharing your thoughts and experience with us. We sincerely apologize for any inconvenience this may have caused. After reviewing your order details, we can confirm that the order was placed on January 17th with standard (normal) shipping, not express shipping. The jersey was completed and shipped within the timeframe stated on our website, and the package was successfully delivered on February 2nd. This means the total delivery time was approximately two weeks, not three weeks as you confirmed. We hope that the quality will make the wait worthwhile. If there any matter with it, please let us know soon. For your next order, please feel free to contact us before placing it — we would be happy to offer you a special discount as a token of our appreciation for your patience and understanding. Thank you again for your time and understanding. If you need any further assistance, we’re always here to help. Warm regards, Fanssio Team