Fanssio.comReviews of fanssio.com

Response from Fanssio.comSep 9, 2026

Hi Marianne, Our rugs are custom-made to order, and each rug is designed and produced based on the approved mock-up. We strive to offer quality products at a fair and affordable price. To help us investigate the issue and find the best solution as quickly as possible, could you please send us a private message with photos of the item? Please use the following subject line: **“Urgent – Trustpilot – [Your Order Number]”** This will help us identify and prioritize your case. Once we receive your message and photos, our team will carefully review the details and get back to you as soon as possible with an appropriate resolution. Thank you for bringing this matter to our attention. We truly appreciate your patience and the opportunity to make things right. Kind regards, Fanssio Team.

Response from Fanssio.comAug 26, 2026

Hi Gil, We're truly sorry to hear about the issue with your order. We sincerely apologize for the unpleasant experience you've had. This is certainly not the level of quality or service we strive to provide. To help us investigate and resolve the issue as quickly as possible, could you please send us a private message along with photos of the item? Please use the subject line: **"Urgent – Trustpilot – [Your Order Number]"** This will allow us to prioritize your case. Once we receive your message, a member of our team will carefully review the details and get back to you as soon as possible with a resolution. Thank you for bringing this matter to our attention. We truly appreciate your patience, understanding, and the opportunity to make things right. We look forward to hearing from you soon. Kind regards, Fanssio Team

Response from Fanssio.comAug 5, 2026

Hi Rosa, Thank you for taking the time to share your feedback. Our support team has already sent you an email to better understand your situation and provide further assistance. Please kindly check your inbox (and your spam/junk folder, if necessary) and reply with any additional information or photos that may help us review your case thoroughly. Once we receive your response, we'll investigate the issue carefully and do our best to provide an appropriate solution as quickly as possible. We appreciate your cooperation and look forward to assisting you. Sincerely, Fanssio Team

Response from Fanssio.comAug 3, 2026

Hi Albert, Thank you for bringing this matter to our attention. We're pleased to confirm that your package has been delivered. However, we sincerely apologize for the delay and any inconvenience it caused. As your order contained oversized items, the courier required additional time to transport and deliver the package. Unfortunately, your shipment also experienced unexpected customs processing delays, which extended the delivery time beyond our expectations. We understand how frustrating this must have been, and we truly appreciate your patience and understanding throughout the process. Regarding the quality of the item you received, if it does not match the mock-up or your expectations, please send us a few photos of the product. We'll be happy to review the issue and assist you further. Thank you again for your understanding and valuable feedback. Warm regards, Fanssio Team

Response from Fanssio.comAug 3, 2026

Hi Bill, We're truly sorry to hear that you're experiencing an issue with your order. Our jerseys are designed and manufactured according to the size chart provided on our website. Could you please take a few photos showing the measurements of the jersey (following the example below), along with a photo of the size tag on the jersey, and send them to us? Once we receive them, we will review the measurements with our factory to determine the best solution for your case. We sincerely apologize for the inconvenience you've experienced. This is certainly not the level of quality or service we strive to provide. If the measurements match the size chart and it turns out that the wrong size was selected when the order was placed, we can still help you get a larger size at a special discounted price. Thank you for bringing this matter to our attention. We truly appreciate your patience, understanding, and the opportunity to make things right. Kind regards, Fanssio Team

Response from Fanssio.comJul 23, 2026

Hi Carolyn, We're truly sorry to hear about your experience, and we're also sorry that you ultimately felt the need to leave this review. After carefully reviewing your case, we can confirm that your order was delivered on **July 3rd**. Your order was processed and shipped within the timeframe stated on our website. If you have experienced any issues with the item, please contact us by email. Our customer support team will be happy to review your case and provide a prompt solution. Thank you for taking the time to share your feedback. Your comments help us identify opportunities to improve both our products and our customer service. Sincerely, Fanssio Team

Response from Fanssio.comJul 21, 2026

Hi Herlindo, We're sincerely sorry to hear that the size of your item did not meet your expectations. All of our products are made according to the size chart provided on our website. However, we'd like to look into your case to determine what happened and make it right. Please contact our customer support team with your order number and, if possible, a few photos of the item and its measurements. We'll investigate the issue promptly and work with you to find the best solution. We truly appreciate your feedback, as it helps us improve our products and service. We look forward to assisting you. Best regards, Fanssio Team

Response from Fanssio.comJul 15, 2026

Hi Genaro, Thank you for your review and for confirming that you received the correct size. However, we noticed that you left a 1-star review, and we'd like to better understand your experience. If there was any issue with your order or the item you received, please reply to this email with your order number and let us know what happened. Our customer support team will review your case as soon as possible and do our best to resolve any concerns. Sincerely, Fanssio Team