Dan A.
Package never arrived
Package never arrived despite tracking saying it did. There was no way to look up the order on the website. They offered a second expedited delivery that also never arrived and even if it did, was still outside the promised delivery date. I requested a refund and they said they would give me "70% back because they also lost money" and eventually agreed to a full refund when I disagreed about that being an acceptable solution. The refund they issued did not include shipping and they now just copy paste the same response about how refunds work.