Fan JacketsReviews of fanjackets.com

Perhaps my purchase is an anomaly but I'd avoid this site. Ordered a B3 bomber jacket on Dec. 2 as a Christmas gift for my daughter. Jacket arrived the evening before Christmas and was quite a disappointment. While the faux shearling was thick and cozy, the leather was thin and extremely cheap looking - looks like vinyl more than leather and is so thin it will rip right through as opposed to scratch the supposed leather. Also be aware of the return policy as the customer has to pay for returns AND the return has to be IN THEIR HAND within 30 days of purchase - meaning you'd need to spend almost as much as the product to get an overnight guaranteed delivery.

The jacket I ordered was a month late. When I received it, the quality was not very good and the fit was not very well. I asked for a return. I was told I could send it back at my own expense and would have to pay a 50% restocking fee which does not say on the website. They also gave me another option which was to keep the jacket and take a $85 partial refund. I took that because if I sent it back between shipping and restocking I would receive less the $85 back. I will not purchase from here again.

Buyer beware! Blatant falsehoods! I bought a coat for my husband for Christmas. Their website claims, and now I'm pulling the actual quote, "We at Fanjackets are committed to never compromise on quality or give false commitments, and follow a clear policy because we value our customers and want you to know everything before you buy. We accept returns on all items, no quibble and always make this process as easy and hassle free as possible. We offer a 90-day return policy from the date of shipping. It applies to faulty products, unopened and unused products that are in their original packaging." This is blatantly false. The jacket, although it had nothing but 5-star reviews (perhaps this should have been a warning), and although it claims to be "100% screen accurate," does not look like what is represented on the screen. The colors are off, the look is like that of a rain coat type material instead of even PU leather, and one certainly wouldn't pay the $128 that I paid for it. In any case, I wrote their customer service in order to return it. They DID respond rather promptly, to their credit, but the responses have been nothing but evasions. In the first one, they asked to see pictures of the product that I received, which confused me but I thought that perhaps they want to make sure that the tags were still on the product. I sent the pictures and asked, once more, for a return address and how we could go about that process. They responded by NOT providing any return instructions (and if you actually study their website, you won't find any return instructions such as mailing address, etc.), and told me that I can exchange the jacket for another jacket and only then will they provide me with a return address, that the jacket looks fine and "quality" and that I can chose to resell it or give it as a gift. They offered me a $50 partial refund at the end of the email and that's it. Now, that would be fine if they made that clear to their customers before the customer bought their product, but they represent the exact opposite on their website. Please, do not make the same mistake as I did in buying from this website. Their product is not as represented and they do not accept returns for the full price you paid.

Horrible customer service. Merchandise not delivered when promised/needed for a special ed classroom. No one will honor the guarantee nor will they respond to an email. Won’t use them again. Disappointed kids.

The coat I received was made from very poor quality material – it looks and feels cheap and is not durable. The pockets are glued rather than stitched. No way is this coat worth $168! The “No Quibble” returns policy is a lie; the company offered every solution apart from a full refund. Eventually I felt forced to “approve” a refund with $20 deduction as they refused a full refund saying that they had lost out on profits, so the customer has to stump the bill for their faulty products! And it cost me $30 to return the faulty coat. So I lost $50 doing business with this company. Also I originally ordered a size small as the sizing chart on the coat's webpage said a small was 38-40. The company emailed me the next day to confirm the size before they processed the order but they attached a different sizing chart to the one on the original webpage and so based on this chart, I felt I needed a medium. The company later used this a reason not to give me a refund on the faulty coat as they had already offered me an exchange when I ordered the wrong size - but this was their fault as they have the wrong chart linked to the coat's webpage! Avoid this company. It also took several emails to get the company to provide me with a returns address as the company is US- based but the coat was dispatched from Pakistan. Edit: The company have recently emailed asking me to provide details of my complaint so they can resolve it. However, several emails were exchanged at the time, photos of the faulty coat were sent to them and they still refused to give me a full refund. The matter was closed - on their terms as they would not budge - so I have learnt my lesson and want my review to stay on here so others can make their own decision. I originally tried to leave a review on their website but they won't publish negative reviews.