Angela
Great experience
Communication was great and not just a robotic response. Very responsive. The tracking looked like it came from Pakistan but then I received in 3-5 days. The first jacket was too small so they sent me a return label to return free whether I returned or exchanged. I did have to pay a customs fee to FedEx separately which they communicated and then you send the receipt and they refund that. The replacement jacket which I opted for a completely different one came fast also. I didn't have to wait for them to receive the first because they could follow the tracking to know it was in transit. I have zero complaints and would trust buying from Fan Jackets again.
Response from Fan JacketsNov 4, 2025
Hi Angela, Appreciate you taking the time to share your experience. It’s great to hear our team was able to assist you quickly and keep everything running smoothly with your exchange. We’re glad the replacement jacket worked out perfectly and that you felt confident shopping with us. Thanks again for your trust and support. Regards, Fanjackets