Fan JacketsReviews of fanjackets.com

I just ordered a lambskin 2 button sports jacket, you took the funds off my card but I got a message saying something went wrong with my order. I'm the one from Memphis TN 7606 Easterly Lane 38125. I want the jacket.

Beware these jackets run small! I received this jacket as a gift. I am a women's size Med. My jacket was a med. It was way to small. I was able to return it for a Large. The Large is still too small. I wanted to return it for the next size which is an XL. I am a small person so the large should of fit. They told me that I would have to return the large to get a refund then order a new jacket. So I have to wait for who know how long for a refund before I can order another jacket that might still have the same issues with sizing. I was going to order a different style this time. The also gave me an option of a partial refund it I kept the jacket. Why would I want a partial refund it for a jacket that does not fit me? That was a red flag to me. I wanted to talk to them on the phone but there are not phone numbers to be found to call them. You can only reach them by email.

Had I made this review last year, it would've been 5 stars. I've purchased 3 coats from these folks. My husband's Sherlock coat is by far the best. Zero problems. My 2 coats are more problematic. Last fall, I liked my husband's coat so much, I decided to get a Jodie Whittaker 13th Doctor coat. I absolutely LOVE this coat. It was too cold to wear when I bought it, so it didn't start being worn until this spring & fall. I've worn it maybe 6 or 7 times. And I noticed what I thought was smudges along the sleeve. Upon inspection-- the entire inner collar & inside of the sleeves are all pilling. Enough that I'm not sure it's wearable any longer-- not unless I get it shaved or something. But far worse than a little routine pilling is the rotten fish smell wafting off the the leather jacket I ordered a few weeks ago. I ordered it early October, received it last week, and it had a mild aroma that wasn't pleasant. The instructions said to air it out for a few hours. Well, the longer I aired it out-- the worse the smell got. It's completely unwearable & doing a little googling I learned that the fish smell comes from unfiltered fish oils used in the tanning process. What's even worse-- when I contacted the company, they told me to send the jacket back, after it's dry cleaned, and they'd give me 35% of my purchase price back, maybe, after it's inspected. Their instructions upon receipt-- the instructions that came with the jacket that told me to air out the smelly coat-- said not to dry clean & not to remove the tags. So, they're contradicting their instructions & telling me to have a leather coat that's never been worn dry cleaned. And then maybe I'll be lucky to get 35% of my money back. For poorly tanned leather that smells like a dead fish. Stay away from this company. Stay far away.

I'm still waiting fora return label so I may get a full refund

I'm highly sure this site is a scam at this point. I placed an order during the black friday/cyber monday sales, but was told there would be a delay, which is entirely understandable and to be expected. I figured it would be a few weeks to a month, which I was fine with. Once that time frame had passed, I followed up with customer service to see if the jacket was still in the works, and was told on December 20 that the jacket would reach me between the 25th and 31st. Those days came and went without any communication, and whenever I would follow up, customer service would give me a different date, only for that date to pass without any communication on whether or not the jacket had been sent out or even completed. As of today (January 25), I'm being told that their shipper held my package in their fulfillment center and ultimately misplaced it. It has been one excuse after another each time I'd follow up, and I honestly wouldn't be surprised if the last excuse was a complete lie. I'm currently trying to get a refund to no avail, and am convinced the positive reviews here are fake. This company is a straight-up scam.

I have no idea why this company has so many great reviews; I believe many of them are fake. Their shipping is slow, customer service is awful (you have to reach out to them to find out what's going on) and sizing is terrible. Further, I wrote a review about them on Trust Pilot several days ago. Fan Jackets emailed me repeatedly begging me to take it down, even offering to fully reimburse me AND let me keep the jacket (that didn't fit). I said no, and mysteriously, my review on Trust Pilot was flagged as potentially fraudulent. I provided documentation to prove otherwise, but my review has not been restored. I suspect Fan Jacket is behind this flagging. Awful company!

Ordered a jacket 15 (business) days prior to when I'd need it for Christmas. Website stated 'Most things delivered within 3-5 days, some may take as long as 8-10'. Day 15 and my jacket is going to miss Christmas. Who knows if I'll ever get it. Customer service refused to expedite shipping. I would have even paid for fedex overnight myself. As the ultimate slap in the face, they offered me a TEN DOLLAR discount on a $220 order. FOUR PERCENT. Unbelievable.

I would never use this company again. I found their sizing chart to be off and had to ask them to pay for the exchange shipping label. When I received the new size, the leather was incredibly stiff and I could see stitches essentially coming out. I had to pay to shipping to return the jacket. It basically cost my $35 to try on a poorly constructed leather jacket. Never again. Since this review, they’ve offered to pay the shipping charges I incurred if I changed my review to reflect a more positive experience. It’s no wonder why their ratings are so high - they are paying people off to change any poor reviews to positive. I declined their offer.