Family Tree Support Reviews | Read Customer Reviews of familytreemakersupport.com

Family Tree SupportReviews of familytreemakersupport.com

4.9207 reviews
Kids & Family
11008 County Road 2464, Terrell, Texas

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Family Tree Support

About Family Tree Support

Tane Innovative Concepts LLC is your trusted partner for expert Family Tree support services. We specialize in providing dedicated, customer-focused assistance to individuals and families who use genealogy software to explore and preserve their family history. Please call us at +1-888-257-3335 to get instant help.At Tane Innovative Concepts LLC, we take pride in helping our customers navigate and troubleshoot a wide range of popular family tree software platforms, including:Family Tree Maker (FTM),Ancestry.com,MyHeritage,RootsMagic,Legacy Family Tree,MacFamilyTree,and Reunion for Mac.Whether you're setting up a new tree, syncing your data, recovering lost information, or resolving software issues, our knowledgeable team is here to make the process easy and stress-free. We’re committed to delivering timely, reliable, and friendly support that you can count on.Tane Innovative Concepts LLC is proud to be a go-to resource for genealogists of all experience levels. Our goal is to make your journey through your family's history smooth and enjoyable, with the technical support you need every step of the way.

Family Tree Support (familytreemakersupport.com) has 207 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: familytreemakersupport.com
Website: familytreemakersupport.com
Category: Kids & Family
Location: Terrell, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 78% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Family Tree Support reviews

207 approved reviews, newest moderated first

James
Aug 26, 2024
Fast efficient service provided
Fast efficient service provided, well satisfied. Would recommend highly.
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Jeanne S.
Aug 24, 2024
Annie has always worked with me to help…
Annie has always worked with me to help me keep updated. Annie has always been very friendly and helpful.
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Denise K.
Aug 5, 2024
Andy and Annie
Andy and Annie Were very helpful in solving the issue I was having with my 2019 family tree. These two individuals were very knowledgeable in their profession.
Response from Family Tree SupportAug 7, 2024
Thank You, Denise. Please call our Family Tree Maker Support to get instant help.
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Kathy J.
Aug 2, 2024
Andy has been a huge help!
Andy has been a huge help!! Thank you Andy!!
Response from Family Tree SupportAug 7, 2024
Thank You, Kathy. Please call our Family Tree Maker Support to get instant help.
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Dennis
Jun 28, 2024
Will not support their product with paying high fee.
I have used Family Tree Maker for many years. Several years ago the sync with Ancestry.com quit working. It took quite a while before they supposedly fixed. Just recently got applied the latest patches and the install went fine. Now when I try to sync my tree with Ancestry.com it bombs with no explanation but pops up a window that says to clink on the link to send Family Tree Maker a report. Did not get a valid response other then to rebuild my tree. Called online support today and said there was a problem with the database and I would need to pay $150.00 for support to them to fix it. This is their software and database but want to be paid high amount of money for them to support their problem. Perhaps this is a money making scheme for them. I have used different versions of FTM for a long time now and have been a happy customer until now. I am not going to be held for ransom to fix one of their problem. Beware of support, they expect you to pay to fix anything they may have caused. Bring the software back to America!!!
Response from Family Tree SupportJul 31, 2024
You can get free chat support from MacKiev. If you request phone or remote support from us, there will be a fee as it is a premium service. You can email us at [email protected], you can also try to troubleshoot yourself - https://support.mackiev.com/377342-Sync-Troubleshooting-Guide-for-FTM-2019
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Melinda H.
Jun 21, 2024
AJ Wilson
A. J. Wilson was very helpful to me an 83 year old senior. Very patient and personable. you have a very good employee working for you.
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Gail L.
May 4, 2024
AJ was excellent in helping me restore…
AJ was excellent in helping me restore my FTM 2019.
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Michele A T.
Apr 24, 2024
I was assisted by AJ Wilson
I was assisted by AJ Wilson. An excellent technician and rep of your company. There were several problems encountered. He handled each patiently and resolved them in a very professional manner. He was also very patient with my inexperience and the delays caused by a very old computer. Consistently patient and encouraging. He provided information in a manner that was both complete and easily understandable. I hope you have an entire staff like him. I intend to recommend your company to others. It makes the cost well worth it.
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